Digital Learning Specialist

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture. Hello. We’re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we’re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – through a unique combination of deep human understanding and trusted science. What’s more, we’re achieving it in a company that we’re in control of. In an environment that we’re co-creating. And a culture that’s uniquely ours. Care to join us. It isn’t a question. With category leading brands such as Sensodyne, Voltaren and Centrum, built on trusted science and human understanding, and combined with our passion, knowledge and expertise, we’re uniquely placed to do this and to grow a strong, successful business. This is an exciting time to join us and help shape the future. It’s an opportunity to be part of something special. About the Team Our People Services Excellence team is a critical team supporting People Services to achieve its strategic objectives of exceptional service through effective and efficient processes.It is a multi-discipline team with capabilities covering Process and Service Excellence, Data analytics, reporting and project execution.The People Services Excellence team will work collaboratively with the Regional and Global capability centres bringing proven methodologies, frameworks and expert capabilities in problem solving, process reengineering, data and systems. They, along with the People Services Leadership Team, will instil a culture of continuous improvement and a Service Excellence mindset.This team will work globally ensuring consistency in the approach and ensure solutions meet the needs locally, where required. A critical element to improvements will be the voice of the customer insight that the team will bring in via the process owners and service users.  About the Role Responsible for developing and implementing digital learning solutions to enhance employee training and development. This role requires a strong understanding of learning technologies. Key Responsibilities: Digital Learning Initiatives: Drive the implementation of innovative digital learning programs to address the organization’s evolving training needs. L&D Service Forms: Design and maintain intuitive service request forms for course enrollment, feedback collection, and compliance tracking, enhancing user experience and operational efficiency. Ensure the accessibility of a centralized library of forms within ServiceNow. Content Library Management: Oversee the organization and maintenance of digital learning content libraries, managing course schedules and availability to align with Haleon’s Learning and Development strategy. Query Management: Serve as the first point of contact for learning and development-related queries, addressing concerns and escalating to appropriate teams when necessary. Compliance & Standards: Ensure adherence to digital learning standards and best practices across platforms and processes. Community Leadership: Lead enterprise-wide initiatives for the Learning Experience Platform (LxP) community to foster collaboration and engagement. LxP Operations: Manage operations within Haleon’s LxP, including group creation, admin upskilling, reporting, metrics analysis, and governance. Service Management: Support the operations of the myLearning service by efficiently managing daily tickets while meeting defined KPIs and SLAs. External Training Access: Facilitate operations of the myLesson service, ensuring external parties have seamless access to training content. Qualifications and skills Technical Strong knowledge of learning management systems and learning administration. Familiarity with SCORM and other e-learning tools. Strong knowledge of adult learning theories and instructional design. Proficiency in managing learning content libraries and catalogues. Experience with Learning Management System (SAP SF / IMC / CSOD) Experience with the learning experience platform (LXP) is required Experience in service operations, working in a HR shared services environment Preferred if experience with ServiceNow for ticket management Problem solving and continuous improvement Reporting tools knowledge – PowerBI Behavioral Excellent written and verbal communication skills. Strong analytical and creative thinking skills. Strong attention to detail and a commitment to accuracy in all tasks. Ability to work in a fast-paced and deadline-driven environment. Collaboration and teamwork skills to work effectively with cross-functional teams. Diversity, Equity and Inclusion At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We’re striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.  Job Posting End Date Equal Opportunities Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong. During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees. The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions. Adjustment or Accommodations Request If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.  Note to candidates The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.