Customer Care Associate
14 hours ago
Company Description
Harliv Global Solutions specializes in providing exceptional outsourcing services, delivering top-notch customer support, lead generation, and business solutions tailored to the needs of clients. We focus on quality, efficiency, and innovation to help businesses achieve their goals through seamless collaboration and reliable services. Our high-quality, 24/7 technical support includes inbound customer support, outbound calling, email support, technical support, lead generation, and live chat support.
Role Description
This is a full-time, on-site role for a Customer Care Associate located in Indore. The Customer Care Associate will be responsible for addressing customer inquiries, providing excellent support services, and ensuring customer satisfaction. The role includes handling inbound and outbound calls, offering technical support, managing live chat interactions, and performing other customer service duties as needed.
Qualifications
- Customer Satisfaction and Customer Support skills
- Strong Analytical Skills and Communication skills
- Proficiency in delivering excellent Customer Service
- Ability to work efficiently in a team and on-site environment
- Experience in the BPO industry is a plus
- High school diploma or equivalent; a Bachelor's degree is preferred
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