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Customer Service Agent

4 weeks ago

Noida, India Astra Business Services Pvt. Ltd. Full time

Company Description

AstraGlobal is a premier business process transformation company with over 20 years of experience in the Online Lending, US ARM, and Legal Collection industries. Known for its commitment to excellence, AstraGlobal provides services to industry-leading clients from its global contact center in India, ensuring state-of-the-art IT infrastructure, stringent security measures, and regulatory compliance. Clients benefit from significant cost savings of up to 50% or more compared to onshore alternatives. AstraGlobal offers a comprehensive range of services including loan processing, debt collection, customer support, and more.

Role Description

This is a full-time on-site role for US Debt Collector Agent located in Noida. The Customer Service Agent will be responsible for handling incoming customer inquiries, providing accurate information about products and services, resolving complaints, and ensuring customer satisfaction. Day-to-day tasks include assisting customers through various communication channels, maintaining a high standard of service, and updating customer records. The role also involves coordinating with other departments to resolve complex issues and improve overall customer experience.

Qualifications

  • Strong verbal and written communication skills
  • Proficiency in customer service, complaint resolution, and providing accurate information
  • Basic understanding of loan processing, debt collection, and other related services
  • Ability to operate effectively in a high-paced environment
  • Familiarity with CRM software and customer support tools
  • Excellent organizational skills and attention to detail
  • Ability to work independently and as part of a team
  • Experience in a similar role is an advantage