Senior Lead: PMO

Job Title:
Senior Lead: PMO & Quality Governance

Experience:
5 - 8 Years,

Education:
B.E/B.Tech in IT/CSE/ECE/EEE/Mech

Location:
Bangalore / Remote

Joining date:
2 to 4 weeks

Position Summary
The position will be referred as Head of Customer Governance Office with two main objectives:

PMO & Client Delight Governance

Quality Management

As a Lead of PMO &Quality Management, he/she will be responsible for establishing, leading, and maturing InOpTra's Project Management Office (PMO) and Client Governance including overall ownership to track and improve client delight, client team performances and thereby facilitating growth and success of every client account. Additionally, he will take up the role of Head of Quality with ownership to lead and manage the overall Quality & Information Security Governance framework. This role will drive standardization, consistency, and excellence in performance delivery to each of InOpTra's clients, ensuring that client teams are understand the stated and intended performance needs and demands, and are committed outcomes are delivered on time and to the highest quality standards. The ideal candidate will be a hands-on person with strategic thinking along with deep execution capabilities: with strong leadership, communications, and good interpersonal skills, capable of fostering a culture of continuous improvement and operational excellence in the PMO and Quality Management functions

Key Responsibilities
PMO Leadership & Strategy:
Define, implement, and continually improve InOpTra's Customer Development Management methodologies, standards, processes, guidelines and templates.

Develop and execute the PMO & Client Delight Governance strategy and processes, aligning it with InOpTra's overall business objectives and growth trajectory.

Establish and maintain a comprehensive customer development & management framework, to drive engagement planning, skill mapping, gap analysis, resource optimisation, learning & Development and risk management to carried out by Client Delivery Managers across all accounts and programs.

Provide leadership, guidance, support and mentorship to Delivery Managers, delivery teams, and function-specific process owners, fostering a culture of accountability, collaboration, and continuous learning.

Implement robust reporting (weekly, monthly & quarterly) and dashboarding mechanisms to provide clear visibility into Account engagement health, performance, and key metrics to executive leadership and stakeholders.

Collaborate effectively with cross-functional teams (e.g., Sales, Solutions, Engineering, Operations) to ensure seamless project delivery and alignment of goals.

Work with department heads to track resource allocation & utilization across various SBU, ensuring efficient utilization and mitigating resource constraints.

Forecast resource needs and support skill development initiatives within the project management and delivery teams.

Quality Governance & Assurance
Develop, implement, and enforce a robust Quality and Information Security Governance framework for all accounts and internal functions, ensuring adherence to internal requirements, regulatory requirements, and client expectations.

Define and track key quality metrics and KPIs, identifying areas for improvement and driving corrective actions.

Establish and manage a continuous improvement program for project delivery and service quality, including root cause analysis, lessons learned, and knowledge management.

Conduct regular internal audits and reviews to ensure compliance with established standards and identify potential risks or issues aligned with ISO 9001, ISO/IEC 27001 and established business processes.

Champion a quality-first mindset throughout the organization, promoting best practices and fostering a culture of excellence.

Required Skills And Experience
Education:
BE/BTech in Computer Science/ECE/EEE/IT.

Experience
6 - 8 years of experience in PMO roles in an IT services organization (software development), with at least 3 years in a leadership role overseeing a PMO or a similar function.

Hands-on experience in quality management systems (ISO 9001) and Information Security Management Systems (ISO/IEC

Good experience in conducting internal audits (ISO 9001 and ISO/IEC

Proven experience in developing, maturing, and leading a PMO in IT services company with clients from USA / Europe.

Demonstrated experience in implementing and managing quality assurance and governance frameworks.

Certifications
PRINCE2, Agile certifications (CSM, SAFe) are highly preferred.

Certified Internal Auditor for ISO/IEC 27001 and ISO 9001 is highly desirable.

Technical Skills
Expertise in various project management methodologies (Agile, Waterfall, Hybrid).

Proficiency with project management software and tools (e.g., Jira, Asana, Microsoft Project, , Trello).

Strong analytical skills and experience with data analysis tools (e.g., Excel, Power BI) for reporting and performance monitoring.

Understanding of software development lifecycles (SDLC) and IT service delivery models.

Soft Skills
Outstanding communication (written and verbal) and interpersonal skills, with the ability to influence and engage stakeholders at all levels.

Strong strategic thinking and problem-solving capabilities.

Excellent negotiation and conflict resolution skills.

High degree of adaptability and resilience in a dynamic environment.

Strong business acumen and understanding of organizational objectives.

A proactive and results-oriented approach.

Desired Attributes
Passion for process improvement and operational excellence.

Ability to thrive in a high growth, evolving environment.

Demonstrated ability to drive change and overcome resistance.

Strong commitment to quality and customer satisfaction.