Database Support Engineer

6 days ago

Thiruvananthapuram, India Wincogz Business Solutions Private Limited Full time

A Database Support Engineer (24x7) maintains, troubleshoots, and optimizes database systems to ensure uninterrupted service around the clock, including incident resolution, system monitoring, backup, security, and performance tuning.

Key Responsibilities

  • Provide 24x7 operational support for critical database infrastructure, ensuring uptime and rapid incident response.
  • Manage database lifecycle activities including deployment, patching, upgrades, backup/recovery, and decommissioning using automation tools.
  • Troubleshoot technical issues, implement solutions, and ensure incidents are resolved promptly to maintain service levels.
  • Monitor performance, capacity, and system health; report on problems and implement improvements to avoid recurrence.
  • Enhance security by performing compliance reviews, implementing controls, and ensuring data protection.
  • Assist application development teams with database-related queries and support.

Required Qualifications

  • Bachelor's degree in Information Technology, Computer Science, or a related field (or relevant certifications such as OCP, ICCP CDMP, MSSDC).
  • Minimum of 2-5 years' hands-on experience with database administration (SQL Server, Oracle, MySQL, or NoSQL systems).
  • Proficiency in automation/scripting (e.g., Python, Shell), troubleshooting, and performance tuning.
  • Ability to work independently in shifting schedules, including nights, weekends, and holidays, as part of a continuous support rotation.
  • Strong communication skills, customer centricity, and a track record of managing escalations in high-pressure environments.

Typical Duties in 24x7 Environment

  • Monitoring database alerts, logs, and metrics in real-time to proactively address potential outages.
  • Maintaining documentation for incidents, support actions, and solutions.
  • Liaising with other IT teams to coordinate database changes, ensure smooth deployments, and support business operations.
  • Participating in RCA (Root Cause Analysis) and improvement initiatives for incident reduction.

Skills and Certifications

  • Deep understanding of relational and/or NoSQL database concepts.
  • Experience with industry tools (SQL Admin Studio, BI, SSRS, Tableau, etc.) and cloud database platforms as required.
  • Certifications such as Oracle Certified Professional (OCP), Microsoft SQL Server certifications, or cloud vendor credentials are highly valued.

A Database Support Engineer ensures database systems are highly available, performing optimally, and securely managed, delivering continuous business support under a 24x7 coverage model

Job Type: Full-time

Pay: Up to ₹300,000.00 per year

Work Location: In person

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