Customer Service Executive

3 weeks ago

Kolkata, India Lamina Research Center Full time

A customer service executive (CSE) is a professional who acts as the primary point of contact between an organization and its customers. They provide information about products or services, address and resolve customer issues, and help build positive customer relationships. The role is crucial for a company's reputation and customer retention, and an executive's responsibilities can be adapted for phone, email, live chat, or in-person communication.

Key Responsibility:

* Provide knowledge of Product and Services to in bound call and generate appointment.

*Respond to customer inquiries via phone, email, or live chat in a timely and professional manner

*Resolve customer complaints and issues, and escalate to higher-level management as necessary

*Record customer interactions and transactions in a customer service database

*Maintain a thorough knowledge of the company's products, services, and processes

*Provide customers with information about product features, pricing, and availability

*Cross-sell and upsell products and services to meet customer needs and increase sales

*Process customer orders, returns, and exchanges in a timely and efficient manner

*Follow up with customers to ensure their needs have been met and to resolve any outstanding issues

Role: Customer Service Executive

Industry Type: Nutrition & Wellness
Department: Customer Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success, Service & Operations - Other
Education
UG: Any Graduate
PG: Any Postgraduate

Essential skills and qualifications

To excel in the role, a CSE typically needs a combination of soft and technical skills.

  • Communication: Excellent verbal and written communication skills are essential for explaining complex information and conveying a professional, empathetic tone.
  • Problem-solving: The ability to think critically and creatively to find effective and efficient solutions for customers.
  • Empathy and patience: Understanding and connecting with a customer's emotions is key to de-escalating tense situations and providing personable support.
  • Active listening: Paying full attention to a customer's concerns to ensure their issues are understood and that they feel valued.
  • Time management and multitasking: The capacity to efficiently handle a high volume of inquiries across different channels while prioritizing tasks effectively.
  • Technical proficiency: Familiarity with CRM software, help desk systems, and other communication tools is often required.
  • Relevant experience or education: While many entry-level positions are available, a bachelor's degree in a related field or a few years of experience can be beneficial.

  • Customer Service Executive

    4 days ago

    Kolkata, India Nexa Prolific Pvt Ltd Full time

    We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and...

  • Customer Service Executive

    1 week ago

    Kolkata, West Bengal, India UnoTasker Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionUnoTasker is a dynamic startup dedicated to revolutionizing the Personal & Home care marketplace by seamlessly connecting customers with a diverse array of personal service providers. Our platform acts as a one-stop solution for a variety of services, including trusted parlors, skilled handymen, professional drivers, experienced cooks, and...

  • Customer Service Advisor(Wfh)

    4 hours ago

    Kolkata, India NARITH BUSSINES SERVICE Full time

    Urgent Hiring for Customer Service Advisor (Outbound) Must have experience in BPO Customer Service Minimum 3-4 years Fluent English Required Salary Max 70k - 80k Work from home Rotational Shift If interested in the above mentioned Opening kindly contact on the below given Number. **Salary**: ₹70,000.00 - ₹80,000.00 per month **Benefits**: - Work...

  • Customer Service Executive

    1 week ago

    Kolkata, West Bengal, India Lamina Research Center Full time ₹ 1,50,000 - ₹ 28,00,000 per year

    A customer service executive (CSE) is a professional who acts as the primary point of contact between an organization and its customers. They provide information about products or services, address and resolve customer issues, and help build positive customer relationships. The role is crucial for a company's reputation and customer retention, and an...

  • Client Relationship Executive

    4 days ago

    Kolkata, India Executive Hunters Full time

    **JOB DESCRIPTION**: **Role - **Client Relationship Executive **Location** - Kolkata West Bengal Budget - 15K - 20K Monthly **Expereince**: - 0 - 6 Month **Job Role & Responsibilities** - Maintaining Healthy Relations with The Client - Develop and Manage Relationships with Clients - Create Plans to Address Clients' Business Needs - Providing Clients...

  • Customer Service Executive

    4 days ago

    Kolkata, India Muthoot FincorpLtd Full time

    Customer Service Executive for Gold Loan Industry. Marketing Branch Operation Fixed timing, Sunday and National Holiday **Salary**: ₹13,000.00 - ₹15,000.00 per month Schedule: - Day shift

  • Customer Service Executive

    3 weeks ago

    Kolkata, India Cogenthub Full time

    Hiring Alert International Voice Process (UK Telecom) | Kolkata Company: CogentHub Role:Customer Service & Upselling (Inbound International Voice Process – UK Telecom) Location: 13th Floor, P S Srijan Tech Park, DN Block, Sector V, Salt Lake, Kolkata – Landmark: RS Software Shift: Any 9-hour shift between 12:30 PM – 1:30 AM (UK Shift – Night...

  • Customer Service Executive

    2 weeks ago

    Kolkata, West Bengal, India Cogenthub Full time ₹ 15,000 - ₹ 28,000 per year

    Hiring Alert International Voice Process (UK Telecom) | KolkataCompany: CogentHubRole:Customer Service & Upselling (Inbound International Voice Process – UK Telecom)Location: 13th Floor, P S Srijan Tech Park, DN Block, Sector V, Salt Lake, Kolkata – 700091Landmark: RS SoftwareShift: Any 9-hour shift between 12:30 PM – 1:30 AM (UK Shift – Night...

  • Customer Service Executive

    2 days ago

    Kolkata, India Subhadrajobs consultancy Full time

    We are having opening for the Customer Service Executive for the Bpo Qualification: Graduate/Undergraduate Experience: Fresher / 1yr (on paper) with proper experience letter Skill: Good Communication Skill in English and Hindi Shift: 24*7 **Salary**: 15000 CTC (11568 in hand with 2958 quarterly bonus) 18600 CTC (14549 in hand with 2958 quarterly...

  • Customer Service Executive

    2 weeks ago

    Kolkata, West Bengal, India Sahaj Retail Limited Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    About Sahaj Retail LimitedSahaj Retail Limited is a leading name in providing innovative and reliable retail and digital services to customers across India. We aim to empower people through technology-driven solutions, ensuring convenience, trust, and quality service.Job SummaryWe are seeking a motivated and energetic Telecaller Executive to join our...