Customer Relationship Management

4 weeks ago


New Delhi, India Dolyte Global Solutions Full time

3 Roles and Responsibilities Collection from existing clients Retention Up-sell, Cross-sell experience Proficient in English and Hindi language B2C client handling Interact with existing customers and make follow-up calls Timely payment & collections from the customers Interaction with customers via Emails & over the phone. Take actions to encourage timely debt payments Process payments and refunds Update account status records and collection efforts Updating the existing customers on ongoing projects. Report on collection activity Coordinating with Sales Team & Accounts Team regularly with regards to payment and work status. Required Candidate profile Proven experience as a CRM Sr. Executive, Customer Success or Collection Specialist or Business Development role Knowledge of billing procedures and collection techniques Working knowledge of MS Office and databases Patience and ability to manage stress Excellent communication skills (written and oral) Skilled in negotiation Problem-solving skills Bachelor's degree Share your cv at or (Whatsapp only No Calls)



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