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Technical Product Support Engineer

3 months ago

Bangalore City, India UST Full time

Job Duties and Responsibilities:Provides technical support on site: diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment Responsible for all aspects of technical support for customers: escalations, fleet performance, proactive activities, system install schedules, programs and upgradesCaptures and collects issues and reports design, reliability and maintenance problems to design engineeringAttends Customer Field Issues meetings and presents updates on field issue resolution actions.Supports NPI (New Product Introduction) at key customersConducts CE training as needed Qualifications and SkillsOnsite Technical Product Support experience in installing and troubleshooting complex hardware equipmentOpen to 60% travel to leading semiconductor chip manufacturing fabs overseasDetail oriented with strong analytical, problem solving and communication skillsAbility to work in a team, and ability to work independentlyEducation: Masters in Electrical/Mechanical Engg with 2+ years of work experience or Bachelor in Electrical/Mechanical Engg with 5+ years of work experience Please share your resume at with your other details like ctc, E ctc, Np details.