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Technical Support Executive

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Bangalore City, India Graphy Inc. Full time

Summary:Graphy ( is looking for a highly motivated and experienced Technical Support Executive to join our growing team. The ideal candidate will have a strong understanding of cloud-based SaaS applications and will be able to provide technical support to our customers. The Technical Support Executive will be responsible for answering customer questions, troubleshooting issues, and resolving problems.Responsibilities:Provide technical support to customers via zoho desk chat.Answer customer questions about our products and servicesTroubleshoot technical issues and resolve problemsEscalate issues to the appropriate team members as neededStay up-to-date on the latest product and industry trendsWork with the development team to identify and fix bugsMaintain and update knowledge base articlesSkills:Will be considered if worked on the following tools or have strong understanding of customer support tools:ZohoFreshdeskIntercom2.Handled chats and Emails simultaneouslyHands on experience in Webhosting/ custom domain pointingBasic understanding of Android/iOS application deploymentTroubleshooting and understanding console errors