Application Technical Support Engineer

10 hours ago


Bangalore City, India Tech Mahindra Full time
Job Title: Application Support Engineer Location: Bangalore, India Organization : Tech Mahindra Employment Type: Full-Time Experience Required: Minimum 12 months Shift: 24/7 rotational shifts Work Mode: Work from Office Job Description: Tech Mahindra is seeking a dedicated and skilled Application Support Engineer to join our team in Bangalore. The successful candidate will be responsible for providing technical support for applications hosted on cloud platforms, particularly with a focus on web technologies, data aggregation, and API management. This role is vital to ensuring the stability and efficiency of applications used by our clients. Key Responsibilities:
- Web Technologies Support:
- Provide technical assistance and troubleshooting for web-based applications, ensuring seamless compatibility and performance across different browsers, especially Chrome.
- Diagnose and resolve browser-related issues using tools like Chrome DevTools.
- Cloud Services Management:
- Monitor and maintain applications hosted on cloud platforms, including Google Cloud Platform (GCP), ensuring they run smoothly and meet performance standards.
- Assist in deploying updates and managing cloud resources to accommodate user demand.
- Data Aggregation:
- Support data aggregation processes from multiple sources, ensuring data accuracy and consistency.
- Collaborate with teams to integrate data from various APIs, ensuring efficient and seamless data flow.
- API Management:
- Provide support for RESTful APIs, including troubleshooting issues and ensuring proper documentation.
- Assist in testing APIs to guarantee they meet functional and performance requirements.
- Scripting and Automation:
- Use scripting languages like Python or Bash to automate tasks, enhancing operational efficiency.
- Develop and manage scripts to monitor applications, automate deployments, and handle cloud resources.
- Chrome DevTools Expertise:
- Utilize Chrome DevTools for debugging, performance analysis, and optimization of web applications.
- Configure and manage Chrome browser settings to align with security and performance requirements.
- Shift Work:
- Operate effectively in a 24/7 rotational shift environment, providing continuous support to clients across different time zones.
- Manage incidents promptly, ensuring swift resolution and maintaining high service standards. Qualifications:
- Educational Background: A degree in Computer Science, Information Technology, or a related field is preferred.
- Experience: Minimum of 12 months of experience in a technical support role or a similar position.
- Technical Skills:
- Proficiency in web technologies such as HTML, CSS, and JavaScript, and familiarity with front-end frameworks like React, Angular, or Vue.Js.
- Basic knowledge of cloud platforms (GCP, AWS, or Azure) and related services.
- Experience with data aggregation tools, such as Apache Kafka or similar technologies.
- Familiarity with RESTful APIs and experience with tools like Postman for API testing.
- Basic scripting skills in languages like Python, Bash, or equivalent.
- Strong knowledge of Chrome DevTools and experience in managing browser settings.
- Soft Skills:
- Excellent problem-solving abilities with a focus on delivering swift and effective solutions.
- Strong communication skills, both verbal and written, to interact with clients and team members effectively.
- Ability to work independently as well as in a team, managing multiple priorities in a fast-paced environment.

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