Lead Support Executive

3 weeks ago

Ernakulam, India Analytix Arabia Management Consultant pvt ltd Full time

Position: Lead Support Executive
Availability: Immediate joiners preferred

Are you an MBA graduate or a detail-oriented professional eager to support strategic business functions through data, process excellence, and insight-driven execution? We're looking for a Lead Support Executive to join our team in a full-time, non-voice role where you will play a crucial role in ensuring operational efficiency and supporting business growth.

Key Responsibilities:

  • Analyze operational and business data to uncover trends, identify areas of improvement, and support growth initiatives.
  • Qualify and verify leads through chat-based communication platforms.
  • Collaborate with leadership to implement and support key strategic initiatives.
  • Lead and coordinate cross-functional support projects to optimize internal processes.
  • Prepare and deliver data-driven reports and actionable insights to internal teams.

Skills & Qualifications:

  • MBA or equivalent postgraduate degree required.
  • Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
  • Familiarity with AI-enabled tools or CRM platforms is a plus.
  • Strong analytical thinking and problem-solving skills.
  • Experience in support, operations, or customer-facing roles such as Customer Relations Executive (CRE) is a bonus.
  • Freshers with the right aptitude are encouraged to apply.
  • Preference will be given to candidates who can join immediately.

Why Join Us?

  • Step into a strategic support role that contributes directly to business success.
  • Collaborate with senior leadership and take part in key initiatives.
  • Be part of a collaborative and growth-oriented team culture.

Job Types: Full-time, Permanent

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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