Lead Support Executive

3 weeks ago

Ernakulam, India Analytix Full time

Job Title: Lead Support Executive

Key Responsibilities:

  • Monitor and qualify incoming leads through chat-based communication channels to ensure accuracy and relevance.
  • Verify and maintain lead data to support the sales pipeline and business requirements.
  • Analyze customer data and support trends to identify recurring issues, improvement opportunities, and potential risks.
  • Collaborate with sales, marketing, and customer success teams to streamline lead management and improve customer experience.
  • Drive process optimization initiatives that enhance efficiency, reduce response times, and improve lead handling quality.
  • Prepare detailed, data-driven reports highlighting lead performance, customer engagement, and operational KPIs.
  • Present insights and recommendations to stakeholders and management in a clear and actionable manner.
  • Assist leadership in planning, developing, and executing lead generation and customer support strategies.
  • Contribute innovative ideas and solutions to strengthen customer engagement and business growth.
  • Stay updated with industry trends and competitor practices to ensure processes remain aligned with best practices.

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