Customer Success Specialist

4 weeks ago

Bengaluru, India Karix Full time

Job Role: Sr. Executive - Customer SuccessJob Location: BangaloreJob Responsibilities:- Identify, build, and nurture relationships with key stakeholders within partner organizations, focusing on driving- joint success.- Collaborate with internal teams, including Customer Success, Sales, and Product, to align resources and strategies to meet partner needs.- Act as the main liaison or a leader between partners and internal teams to foster collaboration, address challenges, and identify new opportunities.- Develop and execute initiatives that drive partner enablement, growth, and engagement, ensuring partners meet their business goals.- Maintain and manage a pipeline of partners, tracking engagement, performance, and areas for improvement.- Work closely with Sales & existing partners to explore up-sell, cross-sell, and renewal opportunities, driving long term growth.- Provide detailed reporting on partner performance, health, and forecast to the management team.- Contribute to the development of the overall partner strategy and ensure its successful execution across regions.Desired Candidate Profile:- 3-5 years of experience in partner management, customer success, or business development, preferably in a SaaS, CPAAS environment.- Proven success in managing and growing relationships with partners or enterprise clients.- Strong ability to communicate complex solutions with clarity and confidence to both technical and non-technical- stakeholders.- Proven track record of exceeding growth targets and driving revenue through partnerships.- High business acumen with experience across multiple industry verticals.- Self-starter with a proactive attitude, capable of working in a fast-paced, dynamic environment.- Strong presentation, negotiation, and interpersonal skills.

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