Customer Success Specialist

4 days ago

Bengaluru, India DemandNXT Full time

Note: Please read the job description carefully before you apply. Please don't submit applications without reviewing the requirements. If you don't get a response from us, it may be because your profile doesn't match the criteria. Customer Success Specialist (Fresher) Location: On-site (Night Shift) Experience: 0–6 Months Work Mode: Full-time Mode: Face-to-Face only (No virtual interviews) Rounds: 2 rounds of in-person interviews About the Role We are seeking an enthusiastic and customer-focused Customer Success Specialist to join our team. This is an excellent opportunity for fresh graduates who are eager to build a career in customer success. You will assist in managing customer queries, supporting project execution, and ensuring a smooth and positive customer experience. The ideal candidate is a strong communicator, a proactive problem-solver, and someone willing to learn and grow in a fast-paced environment. Key Responsibilities Handle client communication and ensure timely updates Coordinate with internal teams for client deliverables Document client needs, feedback, and expectations Build strong rapport and maintain long-term client relationships Respond to and resolve customer queries promptly and professionally Support customer retention through effective post-sales engagement Track and coordinate customer tasks and project-related activities Work closely with Sales & Support teams Maintain accurate customer interaction records and feedback Work in night shifts to support customers across the US time zones. Required Skills & Qualifications Experience: 0–6 months & Freshers welcome Communication: Excellent spoken and written English Customer/Client Mindset: Strong willingness to assist and handle clients professionally Problem-Solving: Ability to think critically and provide effective solutions Adaptability: Quick learner with the ability to work in a fast-paced environment Technical Skills: Basic understanding of CRM tools, ticketing systems & MS Office (training will be provided) Availability: Must be willing to work from the office on night shifts Why Join Us? Competitive salary and company benefits. Opportunity to build a strong foundation in client management & customer success Work in a dynamic, collaborative, and customer-centric environment

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