Program Manager-Relationship Banking

3 days ago


india IDFC FIRST Bank Full time

Role/Job Title : Program Manager - Relationship Banking

Function/ Department:  Retail Liabilities

Job Purpose:

Responsible for improving RB KPIs (# customers, activation, engagement, cross-sell, groups

Roles & Responsibilities:

Responsible for improving RB KPIs (# customers, activation, engagement, cross-sell, groups Responsible for ensuring a seamless customer experience at all touchpoints by coordinating with various stakeholders Understanding data and driving initiatives for performance improvement-  Design and operationalise the Engagement plan for affluent customers  Driving Relationship Banking campaigns Responsible for ensuring a seamless customer experience at all touchpoints by coordinating with various stakeholders To drive premium servicing and quick resolution for all Program customers (IND + Non IND) Collaborate with Optimus team to create premium in-app experience, with HPE/Ops/IT teams to drive program branding in all communication) as well as setting up on-ground processes for customer onboarding and availing of benefits  Coordination with SFDC for process builds or workbench changes Coordination with channel teams for RM led processes

Education Qualification 

Graduate: Any / Maths Graduate

Experience: 

2-5 years of work experience 



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