GTM System Analyst

About Glean:

Founded in 2019, Glean is an innovative AI-powered knowledge management platform designed to help organizations quickly find, organize, and share information across their teams. By integrating seamlessly with tools like Google Drive, Slack, and Microsoft Teams, Glean ensures employees can access the right knowledge at the right time, boosting productivity and collaboration. The company's cutting-edge AI technology simplifies knowledge discovery, making it faster and more efficient for teams to leverage their collective intelligence.

Glean was born from Founder & CEO Arvind Jain's deep understanding of the challenges employees face in finding and understanding information at work. Seeing firsthand how fragmented knowledge and sprawling SaaS tools made it difficult to stay productive, he set out to build a better way - an AI-powered enterprise search platform that helps people quickly and intuitively access the information they need. Since then, Glean has evolved into the leading Work AI platform, combining enterprise-grade search, an AI assistant, and powerful application- and agent-building capabilities to fundamentally redefine how employees work.

About the Role:

Glean is seeking a GTM Systems Analyst to lead and execute key initiatives that enhance the efficiency, scalability, and performance of our Go-To-Market systems and processes. This role will serve as a strategic partner across Sales, Marketing, Finance, Sales Ops, and Business Intelligence, enabling predictable revenue growth through thoughtful systems design, automation, and cross-functional collaboration. The ideal candidate has strong technical acumen, project management skills, and the ability to translate business needs into systems-driven solutions.

You will:

• Lead the implementation, enhancement, and administration of GTM systems such as Salesforce, Gong, Outreach, ZoomInfo, Apollo, CPQ platforms, and others.
• Collaborate with cross-functional stakeholders to understand business needs and translate them into scalable systems solutions and automations.
• Define and optimize GTM workflows to support efficient lead routing, opportunity management, reporting, forecasting, and territory planning.
• Lead and deliver projects from discovery to deployment, including process mapping, stakeholder alignment, testing, training, and documentation.
• Evaluate and recommend new tools and process improvements to enhance GTM efficiency.
• Design and maintain dashboards, reports, and KPIs that provide visibility into GTM effectiveness and sales performance.
• Ensure strong systems governance through user access controls, change management protocols, and data integrity practices.
• Support internal users with troubleshooting, training, and enablement on GTM tools and best practices.

About you:

• 7–12 years of experience in GTM Systems, Sales Operations, Revenue Operations, or Business Systems roles within high-growth B2B SaaS organizations.
• Strong hands-on experience with Salesforce CRM and familiarity with GTM tools like Gong, Outreach, ZoomInfo, CPQ platforms, and others.
• Excellent problem-solving skills, with the ability to analyze data and processes to drive actionable insights and improvements.
• Strong communication and stakeholder management skills; able to influence both technical and non-technical audiences.
• Experience driving cross-functional projects, from requirements gathering to execution and enablement.
• Ability to work across global time zones and collaborate with distributed teams.
• Comfortable managing multiple priorities in a fast-paced, dynamic environment.
• Experience with change management and training to support new process/tool adoption.

Location: This role is hybrid (3 days a week in our Bangalore office)

Compensation & Benefits:

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.