High Salary: Customer Support Executive/ Sr. Customer Support Executive

3 days ago


Chennai, India Teleperformance Full time
Job Summary / Overview:

- Experience in E-Mail and Chat/ Voice, preferably someone with customer support experience from BFSI Industry. (International Chat/ Customer Support Experience Preferable)- Customer Support Executive will be responsible for handling customer inquiries and concerns via email and Chat with a keen focus on effective communication.- Primary goal will be to ensure prompt, accurate, and courteous responses to all incoming emails while maintaining ambitious standards of customer satisfaction.

Technical Competence:

- Proficiency in Email and chat with Computer Literacy.- Typing speed of at least 35 words per minute (wpm) with high accuracy.- Quick Navigation Ability, Web Savvy-Ability to toggle between screens/tools.

Preferred candidate profile:

- Handle queries and problems of the customers.- Location - Chennai (Two Sites- Ambattur and Perungalathur)- Work Mode - From Office- Excellent Email and Chat Etiquette.- Excellent Written & Spoken English Skills.- Should be within the Boundary limits for cab facility.- Follow a 24/7 rotation shift schedule, which may include nights, weekends, and holidays, to ensure round-the-clock customer support coverage.- Graduate and Undergraduate candidates can apply.- Experienced candidates must have minimum 1 Year of experience in BPO sector with valid documents i.e., offer letter, relieving/experience letter and last three months' salary slip.- Handling Email and Live Chat would be added advantage- Should have excellent command in English and good comprehension skills.

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