Customer Support Executive/ Sr. Customer Support Executive

1 day ago


Chennai, India Teleperformance Full time

Job Summary / Overview:


  • Experience in E-Mail and Chat/ Voice, preferably someone with customer support experience from BFSI Industry. (International Chat/ Customer Support Experience Preferable)
  • Customer Support Executive will be responsible for handling customer inquiries and concerns via email and Chat with a keen focus on effective communication.
  • Primary goal will be to ensure prompt, accurate, and courteous responses to all incoming emails while maintaining ambitious standards of customer satisfaction.


Technical Competence:

  • Proficiency in Email and chat with Computer Literacy.
  • Typing speed of at least 35 words per minute (wpm) with high accuracy.
  • Quick Navigation Ability, Web Savvy-Ability to toggle between screens/tools.


Preferred candidate profile:

  • Handle queries and problems of the customers.
  • Location - Chennai (Two Sites- Ambattur and Perungalathur)
  • Work Mode - From Office
  • Excellent Email and Chat Etiquette.
  • Excellent Written & Spoken English Skills.
  • Should be within the Boundary limits for cab facility.
  • Follow a 24/7 rotation shift schedule, which may include nights, weekends, and holidays, to ensure round-the-clock customer support coverage.
  • Graduate and Undergraduate candidates can apply.
  • Experienced candidates must have minimum 1 Year of experience in BPO sector with valid documents i.e., offer letter, relieving/experience letter and last three months' salary slip.
  • Handling Email and Live Chat would be added advantage
  • Should have excellent command in English and good comprehension skills.



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