VP - Controls & Quality Assurance

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HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of VP - Controls & Quality Assurance

Third Party Management (TPM) is the process of identification, assessment, remediation and ongoing management of the risk HSBC is exposed to when buying goods or services from a third party. This is an essential part of our business because it;

Ensures we comply to our regulatory obligations Protects HSBC’s brand, values and reputation Enables us to meet our business needs and support critical business services Reduces the risk of doing business with third parties Supports our policies and provides a consistent approach across the bank Global Operations has built a delivery hub to service HSBC and ensure that all activities required to fulfil our TPM obligations are completed in a standardised, accurate, timely and compliant manner. The purpose of this role is to assure the day to day operational activity within the Hub, ensuring that it is completed to a high standard and in line with the TPM frameworks. As a result, the role holder will need to have a strong understanding of regional and global regulations associated to third party risk as well as the ability to interpret and assess the impact of changes to regulation or policy. The role holder will lead a virtual team of TPM Subject Matter Experts (SMEs) distributed across 5 HUB locations and be responsible for setting and executing a plan that assures the Hub and its management team of the Hubs compliance to agreed standards. The role holder will be responsible for ensuring that the Hubs are provided with support and guidance on issues raised through the e2e framework, including IRQs, RRQs and control framework, identifying and feeding back development areas as well as areas of continuous improvement. The role holder should be a professional in or have deep experience in one or more of our highly complex risk areas; Business Continuity Management, Technology & Cyber Security, Exit Management, Data Risk.

Governance and Committee Memberships

HUB Lead call (Monthly) VP - Controls & Quality Assurance call (Monthly) Local drumbeats (Periodic) Second Line Governance forums and meetings

Principal responsibilities

The VP - Controls & Quality Assurance to;

The role will involve frequent liaison with a large range of stakeholders including: 

Second Line of Defence (2LoD) Group Operations Executives and Regional Forums Businesses BRCM, RMM Procurement stakeholders TPRO, TPEMs, Risk Domains and Risk Stewards Internal Audit and External Auditors / Local regulators liaison / engagement Lead a team of SMEs supporting the Hub through guidance and training to ensure that the Hub provides a quality service and meets its commitment and obligations Hold and maintain a strong understanding of regional and global regulations associated to third party risk, to be able to assure compliance as well as interpret and assess the impact of changes to regulation or policy on the GTPM Hub Build a strong relationship and be the contact point with 2nd Line of Defence (2LoD) - Global Third Party Risk and individual risk stewards Provide training and upskilling of Hub resource Ensure that the SME resource has the capacity and skills to meet the demand, including identifying, setting and supporting development and training Identifying and setting development opportunities Lead the resolution of findings identified through HSBC internal control audits Ensure the effectiveness and quality of Risk Domain guidance and subject matter expertise to the HUB on issues raised through the IRQs, RRQs and control framework Manage key stakeholder relationships for the HUB, with Second Line of Defence, Procurement, TPEM’s, TPRO’s Oversight of the effective execution of Change within the Hub Management and completion of agreed changes to frameworks operated across the HUBs Working with the leadership team to identifying development needs and provide ongoing training Provide opportunities to continuously improve and optimize the capabilities of the Hub by extensively reviewing and improving existing processes Embedding and overseeing the TPM procedures and assuring adherence to policies and processes within the Hub team Set and execute a plan of periodic process adherence reviews to ensure processes are being performed to a satisfactory and consistent quality and within agreed timescales Set and execute a plan for thematic reviews, ensuring that this is managed through to the articulation of findings with agreed remedial actions Hold a repository of findings to ensure that changes are made and embedded Review of analysis, MI and reporting produced by the Global Hub MI team. Drawing out key themes, trends or risks that could both positively or negatively affect the achievement of HSBC's organisational objectives

Leadership & Teamwork

Demonstrates the ability to understand and translate strategy into own Function, aligning directions accordingly Provides the highest standards of delivery and embeds this in the team Actively sets stretching goals for self and team and deliver them with courage and tenacity Authentically engages with the team, colleagues and business partners to deliver at pace Makes considered decisions that protect and enhance HSBC values, reputation and business Works collaboratively and communicates persuasively, emphasizing teamwork, diversity, and knowledge-sharing both within HSBC and with external business partners Proven track record in role modelling the Group values and behaviours, authentically engaging with your team, colleagues and customers to deliver superior Customer Service through them Requirements

What you will need to succeed in the role:

Experience within a third party management role preferably within financial services Strong people manager that has experience of achieving great outcomes through a team of very technical resources Strong understanding of regional and global regulations Supporting and assuring functional teams to remain compliant to regulation and policy Proven experience in supporting teams to adapt to new regulation or policy changes and ensuring changes are embedded Prior experience in identifying and creating a framework for continuous technical learning Prior experience in setting, managing and assuring standards and control frameworks Prior experience in managing quality assurance reviews including thematic or audit activity, through to the ability to set and agree remediation and test the revised outcomes Prior Third Party Risk Management related operational risk experience with a financial institution or at a regulatory agency or major consulting firm A good understanding and experience of the Global Businesses and Global Functions within a Bank. Have a professional qualification in or have deep experience of 1 or more Risk Domains, from a 1st or 2nd line function; Resilience Risk, People Risk, Legal Risk, Financial Crime and Fraud Risk, Financial Reporting and Tax Risk, Regulatory Compliance Risk, Strategic Risk, Model Risk

What additional skills will be good to have?

Academic qualification: Bachelor’s degree or demonstration of relevant industry experience Professional qualification in a risk specialism The HUB will support global businesses and functions, the ability to have strong written and verbal skills and converse fluently in English is Essential. We want everyone to be able to fulfil their potential, which is why we provide a range of flexible working arrangements and family friendly policies.

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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