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Senior Executive Client Servicing

2 months ago

Chennai, India SGK Full time

About company:

SGK is a global packaging and brand experience company. From idea to implementation, we deliver packaging solutions and brand experiences that give brands the freedom to speak louder, scale faster and grow stronger. We simplify marketing and amplify brands to deliver value. We have more than 6,500 employees and 1,500 clients worldwide, and sales of $548 million in 2023 and have been advising many of the worlds greatest brands for 75+ years. SGK is a Matthews International company. Website:


Position Summary:

We are seeking a highly skilled and experienced Senior Client Service Executive to manage and deliver complex projects while ensuring outstanding client service. The ideal candidate will have over 5 years of experience in end-to-end project management, client relationship management, and leading cross-functional teams to meet client needs and business objectives.


Key Responsibilities:


  • Project Management : Lead the planning, execution, and delivery of client projects from inception to completion. Manage timelines, budgets, resources, and project risks to ensure successful outcomes.
  • Client Servicing : Act as the primary point of contact for clients, fostering strong relationships and ensuring client satisfaction through clear communication, timely updates, and exceptional service delivery.
  • Stakeholder Management : Collaborate with internal teams (creative, technical, operational) and external vendors to ensure that project objectives are met in a seamless and timely manner.
  • Client Presentations and Reporting : Prepare and deliver project status updates, reports, and presentations to clients. Address feedback and provide insights and solutions to enhance client experiences.
  • Problem Solving : Proactively identify project challenges and implement solutions to mitigate risks while ensuring that projects remain on track.
  • Process Improvement : Continuously improve internal processes to enhance project efficiency and client satisfaction.


Requirements:


  • Experience : Minimum of 5+ years in client servicing and project management, ideally within the printing and packaging design industry.
  • Skills :
  • Excellent project management skills, including the ability to handle multiple complex projects simultaneously.
  • Strong client-facing and communication skills, with the ability to build and maintain lasting relationships.
  • Problem-solving mindset with a proactive approach to addressing challenges.
  • Strong attention to detail and organizational skills.
  • Proficiency in project management tools.
  • Soft Skills : Excellent interpersonal skills, ability to work independently, leadership capabilities, and a focus on delivering high-quality service.