Client Service Executive
2 months ago
**Job Title**: Client Service Executive
**Location**: Chennai
**Company Overview**: Eumaxindia Private Limited is a leading **outdoor branding, media and advertising agency** dedicated to delivering innovative marketing solutions to our clients. We pride ourselves on our creative approach and commitment to excellence. We are currently seeking a dynamic and experienced **Client Service** **Executive** to be a part of our team and drive growth.
**Position Summary**: As a Client Service Executive, you will be the primary point of contact for our clients, ensuring their needs are met with professionalism and efficiency. You will manage client accounts, address inquiries, resolve issues, and maintain high levels of client satisfaction. Your role will be crucial in fostering long-term client relationships and supporting the overall success of our business.
**Key Responsibilities**:
- **Client Relationship Management**: Serve as the main liaison between the company and clients, building and maintaining strong, long-lasting relationships.
- **Client Support**: Address client inquiries, provide information about products/services, and resolve any issues or concerns promptly and effectively.
- **Account Management**: Oversee client accounts, including tracking and managing client requests, ensuring timely delivery of services, and monitoring account performance.
- **Problem Resolution**: Identify and address client problems or challenges, providing solutions and escalating issues as necessary to ensure client satisfaction.
- **Reporting**: Prepare and deliver regular reports on account status, client feedback, and service performance to management.
- **Collaboration**: Work closely with internal teams, including sales, marketing, and operations, to coordinate client service efforts and ensure alignment with client expectations.
- **Continuous Improvement**: Gather client feedback and provide insights to help improve services and processes, contributing to the overall enhancement of client experience.
**Qualifications**:
- **Education**: Bachelor’s degree in Business, Communications, or a related field (or equivalent work experience).
- **Experience**: Proven experience in a client service or account management role, preferably in advertisement/media industry
- **Skills**:
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a proactive approach to client service.
- Ability to manage multiple accounts and priorities effectively.
- Proficiency in [relevant software/systems, e.g., CRM systems, Microsoft Office].
- Strong organizational and time-management skills.
Pay: ₹15,000.00 - ₹25,000.00 per month
Schedule:
- Day shift
**Experience**:
- Client service: 1 year (preferred)
Work Location: In person
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