IT Change Management Coordinator

4 days ago


pune, India Jade Global Full time

What you will do:  * Monthly and Quarterly reconciliation reporting and analysis * Configuration changes, monthly reporting using CaoSys CS Audit and, analysis * Provide change management operational support * Support change automated tool (Cherwell) * Support change process, workflow support and creation * Support change management troubleshooting and solution support  * Provide change management training, procedures and work instructions; improve them * Regularly interact with user community (support, updates, manage exception processes, etc.) * Provide change management reporting and dashboard support (Cherwell Change Management, Power BI, Microsoft Tools) * Provide high availability support to US based teams Experience and skills needed: * At least 2 years of experience as an IT change management coordinator * 1 to 2 years’ experience working with Cherwell Change Management or ITSM * Good understanding of building dashboard using visualization tools like Power BI or Tableau * Experience with audit tools like CaoSys is a nice to have * Should be a self-starter and a detail oriented person * Excellent communication (verbal and written) and interpersonal skills * Experience working with Healthcare/Life Sciences customers is ideal  * Experience working with US based customer is a definite nice to have * 4 year Engineering degree at a minimum


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