IT Change Management Coordinator

2 weeks ago


Pune, Maharashtra, India Jade Global Full time

What you will do:

  • Monthly and Quarterly reconciliation reporting and analysis
  • Configuration changes, monthly reporting using CaoSys CS Audit and, analysis
  • Provide change management operational support
  • Support change automated tool (Cherwell)
  • Support change process, workflow support and creation
  • Support change management troubleshooting and solution support
  • Provide change management training, procedures and work instructions; improve them
  • Regularly interact with user community (support, updates, manage exception processes, etc.)
  • Provide change management reporting and dashboard support (Cherwell Change Management, Power BI, Microsoft Tools)
  • Provide high availability support to US based teams Experience and skills needed:
  • At least 2 years of experience as an IT change management coordinator 1 to 2 years' experience working with Cherwell Change Management or ITSM
  • Good understanding of building dashboard using visualization tools like Power BI or Tableau
  • Experience with audit tools like CaoSys is a nice to have
  • Should be a self-starter and a detail oriented person
  • Excellent communication (verbal and written) and interpersonal skills
  • Experience working with Healthcare/Life Sciences customers is ideal
  • Experience working with US based customer is a definite nice to have 4 year Engineering degree at a minimum

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