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Inviting Applications For Order To Cash

2 months ago

tamil nadu, India Genpact Full time
Inviting applications for the role of , Order to Cash(Collections)
We are looking for someone with deep understanding and ability to perform day-to-day operations while maintaining SLA. Solving queries related to cash application and coordinating with customer
Skills: Order to Cash, Collections, Voice, International Voice, Accounts Receivables.
Responsibilities
Collect the delinquent amount from the customer over the phone or take promises from them on making the payment
• Cash management including detailing, application, transfers, write-off etc.
• Make collection to the customers, emailing/faxing invoices or getting hard copies mailed out to customers as per their requests also Reconcile orders to match customer books, including validating credits or debits and sending them to customer for collection or refund and Follow up on customer/internal disputes, customer questions and working between departments to get a resolution
• Inbound & outbound calling
• Provide payment plans basis customer requirement
Qualifications
Minimum qualifications
• B.Com
• Proven experience
• Ability to exercise sound judgement and decision-making skills
• Excellent written and verbal communication and comprehension skills
• Ability to work well under pressure and effectively handle multiple, concurrent demands and appropriately prioritize responsibilities
Preferred qualifications
• Good customer handling skills
• High Energy level
• Good knowledge of Excel