Inbound Process Executive

4 weeks ago


chennai, India Wizaltia Hr Solutions Full time
InboundOfficer JobRole: Answer inbound calls and assist customers with theirQueries/Request/Complains.Raise Request & Complaints on behalf of the customer in theCRM tool. Generateleads and educate customers about new products & theirbenefits. Maintainand adhere to complianceguidelines Captureproblem indicators highlight and suggestimprovementAdherence to the monthly Score card parameters including QualityEfficiency andAccuracy Maintainadequate knowledge levels on products processes and systemsused Ensure salestarget aremetSkillsRequired: oExcellent verbal communicationskillso Ability tocomprehend capture as well as interpret basic customerinformationo Strongcustomer servicefocuso Knowledge ofBanking / Credit cardspreferredWork Timings: Any 9hours (7am8pm) or(7am12am)Week offs6 Rotational week offs permonthLanguagesRequired: English Hindi (Mandatory).Education:Graduates (Anystream)Fresher:2.80 LPAExperienced: Max 4.0LPAJoblocation: KarapakkamChennai

verbalcommunication,customer care,cards,communication skills,knowledge ofbanking/credit cards,lead generation,customer servicefocus,crm,ebanking



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