Product Support Representative II

1 month ago

Pune, India FIS Full time
Position Type :Full time

Type Of Hire :Experienced (relevant combo of work and education)

Education Desired :Bachelor of Commerce/Business

Travel Percentage :0%

As the world works and lives faster, FIS is leading the way.

Our fintech solutions touch

nearly every

market,

company

and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech,

we’d

like to ask you: Are you FIS?

About the teamApplication Managed Services (AMS) team provides functional support

as well as

Technical

support

to the

FIS products and client’s Treasury and Payments business operations.

What you will be doingAt FIS we are looking for an experienced AMS Consultant to join the team. The successful candidate will provide in-depth product support to AMS clients by

monitoring

the payment/statement lifecycle

and resolving issues raised by clients.Support

FIS

solutions and ensure the quality and

utilization

of FIS products satisfy client needs. Recreate, document client

issues

and troubleshoot problems to support product

quality

.

What you bring:Knowledge / Experience3

-5

years of p

roven Clients Services experience in a Treasury / Banking or Financial environment.Ready to work in flexible rotating shifts

(APAC, EMEA, Core Night)

.Understanding of

SWIFT confirmations - MT300, MT5XXUnderstanding of

SWIFT Payments MT101, MT

202,MT

210

and ISO Pain XML messagesUnderstanding of SWIFT MT1xx, MT9xx, MT3xx and ISO XML messagesUnderstanding of

Bank statements - MT9XX and CAMT53Knowledge of

treasury

operations,

Cash Management, Accounting, Bank Reconciliation, Settlements, Payments.Experience with ticketing tool (such as Remedy, SNOW) around incident management and understanding of application support

domainStrong client interaction facing role

experienceExcellent client facing communication

skillsExcellent interpersonal and communication skillsAbility to

build,

maintain

strong client relationships.Excellent problem-solving skills.Able to take the initiative and work independently or in a

teamExperience in documenting SOPs to support daily

operationsStrong desktop computing skills

in MS office

– PowerPoint

and Excel

What you will need:

Bachelor’s Degree in Commerce

or MBA financeITIL v3 Foundation or higher desirableFluent in EnglishExcellent communicator – ability to discuss technical and commercial solutions to internal and external parties and adapt depending on the technical or business focus of the

discussionAttention to detail –

track record

of authoring high quality

documentationOrganized approach – manage and adapt priorities according to client and internal

requirementsSelf-starter but team mindset - work autonomously and as part of a global teamExperience in any Treasury Management System (TMS) applicationBasic understanding of IT tools and serversUnderstanding of database architecture

What we offer youA multifaceted job with a high degree of responsibility and a broad spectrum of opportunitiesA broad range of professional education and personal development possibilities – FIS is your final career stepA competitive salary and benefitsA variety of career development tools,

resources

and opportunities

With a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions.

We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than

20,000 clients

in over 130 countries. Our technology powers billions of transactions annually that move over

$9 trillion

around the globe.

FIS is a Fortune 500 company and is a member of

Standard

& Poor’s 500® Index.FIS is committed to protecting the privacy and security of all personal information that we process

in order to

provide services to our clients. For specific information on how FIS protects personal information online, please see the

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

  • Product Support Representative II

    1 month ago

    Pune, India Jobs for Humanity Full time

    Job DescriptionPosition Type :Full timeType Of Hire :Experienced (relevant combo of work and education)Education Desired :Bachelor of Commerce/BusinessTravel Percentage :0% As the world works and lives faster, FIS is leading the way.Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our...

  • Product Support Representative Iii

    4 weeks ago

    Pune, India FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Bachelor of Commerce/Business Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people...

  • Product Support Representative II

    1 month ago

    Pune, Maharashtra, India FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0%As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues...

  • Product Support Representative II

    1 month ago

    Pune, India Jobs for Humanity Full time

    Job Description Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0%As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and...

  • Product Support Representative II

    1 month ago

    Pune, India FIS Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0% As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive...

  • Product Support Representative II

    1 month ago

    pune, India Jobs for Humanity Full time

    Job Description Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0%As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive...

  • Product Support Representative II

    1 month ago

    pune, India FIS Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0% As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are...

  • Product Support Representative II

    1 month ago

    Pune, India FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0%As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our...

  • Product Support Representative Iii

    1 month ago

    Pune, India FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Bachelor of Computer Engineering **Travel Percentage**: 0% Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and...

  • Product Support Representative Iii

    4 weeks ago

    Pune, India Humanity Full time

    Company Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following...

  • Customer Support Representative

    1 month ago

    Pune, India Net Access Internet India Pvt. Ltd. Full time

    Customer Issues: Customer Support Representatives Work To Resolve Customer Issues, Which May Include Troubleshooting Technical Problems, Addressing Billing Concerns, And Processing Returns And Refunds. Providing Product Or Service Information: Customer Support Representatives Provide Customers With Information About Products Or Services. They May Explain...

  • Customer Support Representative

    4 weeks ago

    Pune, India Net Access Internet India Pvt. Ltd. Full time

    Customer Issues: Customer Support Representatives Work To Resolve Customer Issues, Which May Include Troubleshooting Technical Problems, Addressing Billing Concerns, And Processing Returns And Refunds. Providing Product Or Service Information: Customer Support Representatives Provide Customers With Information About Products Or Services. They May Explain...

  • Product Support Representative Ii

    1 month ago

    Pune, Maharashtra, India Jobs for Humanity Full time

    **Company Description** Jobs for Humanity is collaborating with FIS Global to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: FIS Global **Job Description** Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Bachelor of...

  • Product Support Representative Iii

    1 month ago

    Pune, India Jobs for Humanity Full time

    Company Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Hard of Hearing Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ,...

  • Product Support Representative Ii

    1 month ago

    Pune, Maharashtra, India FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Bachelor of Commerce/Business **Travel Percentage**: 0% As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse....

  • Product Support Representative Specialist

    4 weeks ago

    Pune, Maharashtra, India FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 5 - 10%GENERAL DUTIES & RESPONSIBILITIES• Provides in-depth product support to FIS clients by resolving incoming inquiries.• Responds to customer product inquiries via telephone or in written...

  • Product Support Representative Ii

    1 month ago

    Pune, India FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Bachelor of Commerce/Business **Travel Percentage**: 0% **Application Support - SQL : 1 to 3 years : Pune (Aundh)** Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most...

  • Product Support Representative Ii

    4 weeks ago

    Pune, India Jobs for Humanity Full time

    Company Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or hard of hearding, Black, Hispanic, Asian, Military Veterans, the Elderly, the...

  • Vice President, Production Services Application Support II

    5 days ago

    Pune, India BNY Mellon Full time

    Vice President, Production Services Application Support II Bring your ideas. Make history.  BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration....

  • Product Support Representative Iii

    1 month ago

    Pune, India Jobs for Humanity Full time

    Company Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or hard of hearding, Black, Hispanic, Asian, Military Veterans, the Elderly, the...