Product Support Representative Ii

3 weeks ago

Pune, India FIS Global Full time

**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
Bachelor of Commerce/Business
**Travel Percentage**:
0%
**Application Support - SQL : 1 to 3 years : Pune (Aundh)**

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

**About the team**

FIS® Balance Sheet Manager (formerly Ambit BancWare and Ambit Focus) is a comprehensive balance sheet management solution that offers banks the tools they need to address growing market and regulatory pressure.

Amid fluctuating interest rates and the growing complexity of regulatory requirements, Balance Sheet Manager provides comprehensive analytical support as well as flexibility for planning and reporting.

**What you will be doing**
- Ensure timely resolution or escalation within SLA. This includes creating a positive customer support experience and building strong relationships through understanding the problem, communicating promptly on progress and handling customer with a professional attitude.
- Implement and support production change requests.
- Liaise with internal teams to get the fix for critical issues in timely manner.
- Follow ITIL and SDLC process knowledge and should be able to manage incident call, problem ticket etc.
- Ensure the nature and extent of the client needs and product requirements, are understood by all stakeholders

**What you bring**:
Knowledge / Experience
- 1 to 3 years of strong Capital Markets, Financial Instruments (ex. Derivatives, Swaps, Bonds, Equity etc), Services Industry domain experience, preferably in Trading and Risk Management.
- Basic knowledge in SQL (delete, truncate, compare, join, Analysis Services etc).
- Basic Excel knowledge (vlookup, hlookup, sum etc).
- Ability to think logically under Pressure.
- Good organizational skills and Multi-Tasking Ability.

**What we offer you**
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- A broad range of professional education and personal development possibilities - FIS is your final career step
- A competitive salary and benefits
- A variety of career development tools, resources and opportunities

**Privacy Statement**

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

**Sourcing Model**

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

pridepass

  • Product Support Representative Ii

    4 weeks ago

    Pune, India FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Bachelor of Commerce/Business **Travel Percentage**: 0% We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues,...

  • Product Support Representative Ii

    4 weeks ago

    Pune, India Jobs for Humanity Full time

    Company Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Hard of Hearing Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ,...

  • Product Support Representative II

    3 weeks ago

    Pune, India Jobs for Humanity Full time

    Job DescriptionPosition Type :Full timeType Of Hire :Experienced (relevant combo of work and education)Education Desired :Bachelor of Commerce/BusinessTravel Percentage :0% As the world works and lives faster, FIS is leading the way.Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our...

  • Product Support Representative II

    3 weeks ago

    Pune, Maharashtra, India FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0%As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues...

  • Product Support Representative II

    3 weeks ago

    Pune, India FIS Full time

    Position Type :Full timeType Of Hire :Experienced (relevant combo of work and education)Education Desired :Bachelor of Commerce/BusinessTravel Percentage :0%As the world works and lives faster, FIS is leading the way.Our fintech solutions touchnearly everymarket,companyand person on the planet. Our teams are inclusive and diverse. Our colleagues work...

  • Product Support Representative II

    3 weeks ago

    Pune, India Jobs for Humanity Full time

    Job Description Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0%As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and...

  • Product Support Representative II

    3 weeks ago

    Pune, India FIS Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0% As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive...

  • Product Support Representative II

    3 weeks ago

    pune, India FIS Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0% As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are...

  • Product Support Representative II

    3 weeks ago

    pune, India Jobs for Humanity Full time

    Job Description Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0%As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive...

  • Product Support Representative II

    3 weeks ago

    Pune, India FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0%As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our...

  • Product Support Representative Ii

    1 month ago

    Pune, Maharashtra, India FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Bachelor of Commerce/Business **Travel Percentage**: 0% Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and...

  • Product Support Representative Specialist

    2 weeks ago

    Pune, Maharashtra, India FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 5 - 10%GENERAL DUTIES & RESPONSIBILITIES• Provides in-depth product support to FIS clients by resolving incoming inquiries.• Responds to customer product inquiries via telephone or in written...

  • Vice President, Production Services Application Support II

    2 weeks ago

    pune, India BNY Mellon Full time

    Maintains and supports moderately complex applications and their operating environments. Performs complex troubleshooting as a subject matter expert in one or more applications.  Works to ensure appropriate monitoring and alerting setup.  Leads root cause analysis and problem management for complex problems to address underlying technical issues....

  • Technical Support Engineer II

    3 weeks ago

    Pune, India Rocket Software Full time

    DescriptionSummary:The Associate Technical Support Engineer assists Rocket customers with questions and problems regarding the installation, setup, configuration and functionality of Rocket Software products. The Engineer will troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to help guide the development...

  • BMC Truesight II Hyderabad II Pune

    1 week ago

    pune, India Wipro Full time

    BMC Truesight II Hyderabad II PuneExperience: Minimum 6 Years of experience.• Working on Event management products from Interlink ASI and BMC TrueSight OperationsManagement(TSOM) to develop automation, API’s and drive self service.• To provide follow the sun support along with Level 3 production support on rotation• Support ServiceNow migration and...

  • Product Support Executive

    1 month ago

    Pune, India Practice League Full time

    We are looking for smart, passionate members with good communication skills for our product support team. As part of the product support team, you will resolve client issues, provide them with assistance in configuring and using our products. Roles and Responsibilities: - Provide excellent Client service in a proactive, timely and efficient manner. - Take...

  • BMC Truesight II Hyderabad II Pune

    7 days ago

    Pune, India Wipro Full time

    BMC Truesight II Hyderabad II PuneExperience: Minimum 6 Years of experience.• Working on Event management products from Interlink ASI and BMC TrueSight OperationsManagement(TSOM) to develop automation, API’s and drive self service.• To provide follow the sun support along with Level 3 production support on rotation• Support ServiceNow migration and...

  • BMC Truesight II Hyderabad II Pune

    1 week ago

    Pune, India Wipro Full time

    BMC Truesight II Hyderabad II Pune Experience: Minimum 6 Years of experience. • Working on Event management products from Interlink ASI and BMC TrueSight Operations Management(TSOM) to develop automation, API’s and drive self service. • To provide follow the sun support along with Level 3 production support on rotation • Support ServiceNow migration...

  • BMC Truesight II Hyderabad II Pune

    1 week ago

    Pune, India Wipro Full time

    BMC Truesight II Hyderabad II PuneExperience: Minimum 6 Years of experience.• Working on Event management products from Interlink ASI and BMC TrueSight OperationsManagement(TSOM) to develop automation, API’s and drive self service.• To provide follow the sun support along with Level 3 production support on rotation• Support ServiceNow migration and...

  • Technical Support Engineer II

    1 month ago

    Pune, India Rocket Software Full time

    Description Summary:The Associate Technical Support Engineer assists Rocket customers with questions and problems regarding the installation, setup, configuration and functionality of Rocket Software products. The Engineer will troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to help guide the...