HR Operations Specialist

3 weeks ago

Bengaluru, India NetApp Full time

Job Summary

We are looking for a dedicated HR Specialist to join our ever-evolving team. HR Specialists play a crucial role within our organization, serving as a link between our company and HR practices. Your primary role will be to support employees, managers, and alumni of NetApp by providing an excellent HR service experience across a broad range of HR subject matter areas. Our ideal candidate is an individual who is detail oriented, has excellent communication skills and who is well versed in HR functions and procedures. Our goal is to provide a smooth and friendly service experience while ensuring compliance and confidentiality are always met. Tobe successful you must be estremely customer focused and organized, a good communicator and have a motivation to advance in the Human Resource field.

Enjoy unlimited access until May 30th

Job Responsibilities

Deliver a high level of customer service to candidates, alumni, employees, and managers to support all internal and external HR related inquiries or requests

Support new hires and internal transfers with onboarding

Proactively collaborate with subject matter experts (SMEs) and HR centers of excellence (COEs) to ensure efficient, accurate, and consistent support is provided to stakeholders for escalated inquiries

Complete transactions in HR systems to maintain accurate and timely employee information.

Identify areas of opportunity for self-service and process improvement

Assist exiting employees with a smooth exit process

Maintain high accuracy and attention to detail with digital employee records

Document case details clearly, accurately and on track with defined service levels (SLAs)

Establish and maintain a high level of knowledge of regional HR policies and practices and effectively communicate this to customers to ensure compliance and consistency

Assist in ad-hoc HR projects where required

Support cross-regional processes

Manage employee performance in collaboration with managers and HRBP

Must be able to work independently

Enjoy unlimited access until May 30th

Job Requirements

3-6 years of experience in Human Resources or equivalent education.

Good written and verbal communication skills

Good interpersonal skills, ability to objectively coach employees and management through complex, difficult and emotional issues.

Excellent planning and organization skills, attention to detail, ability to handle multiple tasks, and work in a fast-paced, time-sensitive environment.

Ability to build strong working relationships across all levels of the organization, including cross Geos.

Strong analytical and program management skills.

Use judgment that is in consistent with standards, practices, policies, procedures, regulation or government law.

Proven experience as an HR or customer service representative.

Knowledge or education of HR processes and best practices.

Experience working with HR databases.

Strong attention to detail regarding process and statutory requirements.

Good organizational and time management skills.

Unwavering confidentiality with employee matters and information.

Strong organizational and time management skills.

Proficient user of MS office applications including Outlook, Word, Excel, PowerPoint.

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