![Virtusa](https://media.trabajo.org/img/noimg.jpg)
KPO Manager(Ops)
2 weeks ago
JOB DESCRIPTION
Skill: – KPO Ops Manager
Role / Tier:-Manager / Asso. Mgr – T1
Required Qualifications:
Key Responsibilities:
Managing the complexity associated with changes and service management.
Allowing for innovation while minimizing the unintended consequences of change.
Changes to existing services, expansion, reduction, change of supplier, acquisition or disposal of sections of user base or suppliers, change of requirements or skills availability.
Migrating knowledge, systems, and operating capabilities between an outsourcing environment to an in-house staff or vice versa.
Establish & Manage Relationships / Engagement with the Clients.
Ensure that the migrations are done in an effective manner.
Responsible for following agreed governance model, escalation & communication plan.
Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth.
Participate in weekly and monthly calls with clients to understand the expectations and implement the required changes.
Identify and drive continuous improvements and initiatives in process.
To ensure that all internal/external customer queries are followed up on a timely basis.
Collaborate with internal teams.
To be the Key contact for all queries with specific transition assigned.
Contributes towards the achievement of the company's strategic and operational objectives.
Skill Set:
Excellent communication skills(verbal and written) and facilitation skills.
Transparency.
Confidentiality.
Multitasking.
Organizational skills.
Analytics.
Project Management.
Change Management.
Good Time Management Skills with the ability to plan and priorities.
Critical & Analytical thinking.
Should be process and result oriented.
Good presentation and communication skills.
Persuasive, collaborative and influencing skills.
Strong interpersonal skills to manage client expectations.
Transition Methodology
Typically transition management methodology consists of five phases:
Discovery and Assessment.
Project Preparation.
Solution Design and Planning.
Transition Execution.
Testing & Pilot.
Steady State Turnover/Implementation.
-
KPO Manager(Ops)
2 months ago
hyderabad, India Virtusa Full timeKPO Manager(Ops) - CREQ186605 Description JOB DESCRIPTION Skill: – KPO Ops Manager Role / Tier:-Manager / Asso. Mgr – T1 Required Qualifications: Key Responsibilities:Managing the complexity associated with changes and service management.Allowing for innovation while minimizing the unintended consequences of change.Changes...
-
KPO Manager(Ops)
2 months ago
Hyderabad, India Virtusa Full timeKPO Manager(Ops) - CREQ186605 Description JOB DESCRIPTION Skill: – KPO Ops Manager Role / Tier:-Manager / Asso. Mgr – T1 Required Qualifications: Key Responsibilities: Managing the complexity associated with changes and service management. Allowing for innovation while minimizing the unintended consequences of change. Changes to...
-
KPO Manager(Ops)
2 weeks ago
Hyderabad, India Virtusa Full timeKPO Manager(Ops) - CREQ186605 Description JOB DESCRIPTION Skill: – KPO Ops Manager Role / Tier:-Manager / Asso. Mgr – T1 Required Qualifications: Key Responsibilities: Managing the complexity associated with changes and service management. Allowing for innovation while minimizing the unintended consequences of change. Changes to...
-
Manager - Content Review - Ops Lead - English
2 months ago
hyderabad, India Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...
-
Manager - Content Review - Ops Lead - English
2 months ago
Hyderabad, India Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...
-
Manager - Content Review - Ops Lead - English
2 weeks ago
Hyderabad, India Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...
-
Manager - Content Review - Ops Lead - English
2 weeks ago
hyderabad, India Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...
-
Process Excellence KPO
1 week ago
Hyderabad, India Virtusa Full timeProcess Excellence KPO - CREQ190505 Description Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction. Establish & Manage Relationships / Engagement with the Clients. Team Management organizes resources, sets goals, carries out strategy from Executives and clients...
-
business development manager
3 weeks ago
Hyderabad, India Andromeda Sales & Distribution Pvt ltd. Full timeJob Description:We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy. The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with...
-
business development manager
2 weeks ago
Hyderabad, Telangana, India Andromeda Sales & Distribution Pvt ltd. Full timeJob Description:We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy. The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with...
-
business development manager
1 month ago
Hyderabad, Telangana, India Andromeda Sales & Distribution Pvt ltd. Full timeJob Description:We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy. The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with...
-
Assistant Manager
2 weeks ago
Hyderabad, India BDO RISE Private Limited Full timeThe ideal candidate will be responsible for driving the company‘s key performance indicators by delivering an exceptional in-store experience. In order to do this, the candidate will build and train an effective team, and effectively incorporate business trends and customer feedback into the training of employees. Responsibilities HR SME: Expert at HR...
-
Assistant Manager
2 weeks ago
hyderabad, India BDO RISE Private Limited Full timeThe ideal candidate will be responsible for driving the company's key performance indicators by delivering an exceptional in-store experience. In order to do this, the candidate will build and train an effective team, and effectively incorporate business trends and customer feedback into the training of employees.ResponsibilitiesHR SME: Expert at HR polices,...
-
Assistant Manager
1 month ago
Hyderabad, India BDO RISE Private Limited Full timeThe ideal candidate will be responsible for driving the company's key performance indicators by delivering an exceptional in-store experience. In order to do this, the candidate will build and train an effective team, and effectively incorporate business trends and customer feedback into the training of employees. ResponsibilitiesHR SME: Expert at HR...
-
Assistant Manager
1 month ago
hyderabad, India BDO RISE Private Limited Full timeThe ideal candidate will be responsible for driving the company's key performance indicators by delivering an exceptional in-store experience. In order to do this, the candidate will build and train an effective team, and effectively incorporate business trends and customer feedback into the training of employees. Responsibilities HR SME: Expert at HR...
-
Assistant Manager
1 month ago
Hyderabad, India BDO RISE Private Limited Full timeThe ideal candidate will be responsible for driving the company's key performance indicators by delivering an exceptional in-store experience. In order to do this, the candidate will build and train an effective team, and effectively incorporate business trends and customer feedback into the training of employees. ResponsibilitiesHR SME: Expert at HR...
-
Assistant Manager
2 weeks ago
Hyderabad, India BDO RISE Private Limited Full timeThe ideal candidate will be responsible for driving the company's key performance indicators by delivering an exceptional in-store experience. In order to do this, the candidate will build and train an effective team, and effectively incorporate business trends and customer feedback into the training of employees. ResponsibilitiesHR SME: Expert at HR...
-
Assistant Manager
2 weeks ago
Hyderabad, India BDO RISE Private Limited Full timeThe ideal candidate will be responsible for driving the company's key performance indicators by delivering an exceptional in-store experience. In order to do this, the candidate will build and train an effective team, and effectively incorporate business trends and customer feedback into the training of employees. ResponsibilitiesHR SME: Expert at HR...
-
Assistant Manager
2 weeks ago
Hyderabad, India BDO RISE Private Limited Full timeThe ideal candidate will be responsible for driving the company's key performance indicators by delivering an exceptional in-store experience. In order to do this, the candidate will build and train an effective team, and effectively incorporate business trends and customer feedback into the training of employees. Responsibilities HR SME: Expert at HR...
-
▷ (Apply in 3 Minutes) Assistant Manager
4 weeks ago
Hyderabad, India BDO RISE Private Limited Full timeThe ideal candidate will be responsible for driving the company's key performance indicators by delivering an exceptional in-store experience. In order to do this, the candidate will build and train an effective team, and effectively incorporate business trends and customer feedback into the training of employees.Responsibilities- HR SME: Expert at HR...