Manager - Content Review - Ops Lead - English

2 months ago

Hyderabad, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
We are inviting applications for the role of Manager, Content Moderation – Ops Lead
In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement Active user of Internet and online applications.
Responsibilities
• Respond to customer inquiries and problem escalations.
• Proactively resolve people issues and ensure that attrition is well below the defined target.
• Leading operations and spearheading processes for excelling business targets for the Business Unit.
• Meet all people management metrics: Responsible for Attrition, Manpower requirement, Capacity planning, Utilization and Scheduling, Efficiency per person, Monitoring, Time Management, Seat Utilization, Statement of Work, Business Continuity Plan, Reports, Dashboards, other deliverables as required
• Driving Continuous Improvement Initiatives
• Develop and implement measurement systems and provide insightful analytics around the metrics.
• Deep technical expertise and data orientation in controllership, Management Information System and Service delivery
• Communicate with the customer on a regular basis to discuss operational issues and CTQ delivery, raise issues & build relationship, understand customer issues proactively, fix to get the delight factor.
• Set goals for the team and communicate goals on a regular basis.
• Coach & mentor people – Motivating team with excellent people touch.
• Efficiency and Process Transformation commitment and upstream improvement opportunities using Lean Six Sigma
• Reconciliations of client reports
• Leading calls with clients and other business functions
• Running of projects independently
• Preparation of dashboards and ability to understand current Business processes and suggest improvements Key for details.
Qualifications we seek in you
Minimum qualifications
• Any graduate
• Post Graduate degree or equivalent with an excellent academic record
• Relevant experience in a BPO/KPO.
• Should have handled a team of 80 to 100 people.
• Customer Management exposure and good presentation skills is a must.
• Fluent in English Language 
• AON score: C1 or above 
• KF scores > 35% 
• Should be flexible to work in 24*7 environment and rotational shift and week off.
Preferred qualifications
• Excellent Analytical & Communication skills
• Preferably the candidates prior experience in Internet based accounts and Customer service industry
• Ability to work & communicate with people across organizational unit
• Excellent interpersonal & Management skill
• LEAN/Six Sigma – Trained, Tested and Certified (preferred)
• Leading calls with Clients/ other business functions Independently
• High MS-Office skill (Advance Excel) – preferred
• Ability to handle pressure - Timelines and Customer Demands

  • Manager - Content Review - Ops Lead - English

    3 weeks ago

    hyderabad, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

  • Manager - Content Review - Ops Lead - English

    2 months ago

    hyderabad, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

  • Manager - Content Review - Ops Lead - English

    6 days ago

    Hyderabad, Telangana, India Genpact Full time

    Genpact (NYSE:G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...

  • Content Reviewer

    3 weeks ago

    Hyderabad, India Centotech Services Pvt Ltd Full time

    **Job Title**:Content Reviewer & Profanity Check/Moderator - Process Associate **Preferred Experience**: 1 - 3 years (Freshers welcome) **Location**: Hyderabad, India **Responsibilities**: - Review and moderate user-generated content on E-Commerce platforms. - Ensure content follows guidelines and policies. - Filter out inappropriate or offensive...

  • Content Reviewer

    3 weeks ago

    Hyderabad, India centotech services pvt ltd Full time

    **Job Title**: Content Reviewer & Profanity Check/Moderator - Process Associate **Preferred Experience: 1 - 3 years (Freshers welcome)** **Location: Hyderabad, India** **Office Address: Madhapur, Near Hi Tech City Campus** **Responsibilities**: Review and moderate user-generated content on E-Commerce platforms. Ensure content follows guidelines and...

  • Content Writer

    1 week ago

    Hyderabad, India Texas Review Full time

    **Roles and Responsibilities**: - Responsible for planning, creating, editing, and publishing day-to-day content on our website. - Researching, reporting, and creating original content for the website. - Managing the content of websites by maintaining accuracy, timeliness, and relevance. - Excellent knowledge of English language. **Required Skills**: -...

  • Content Review

    2 weeks ago

    Hyderabad, Telangana, India Wipro Limited Full time

    Hyderabad, India - DOP - 3046223 **Job Description**: ** Job Title**Content Reviewer** Organization**Wipro Digital Operations & Platforms** Workflow**Content Review** Salary Grade/Band**Group AA** Working hours**24x7 working hours along with rotational shift. should be ready to work during holidays and night shift** Location**Hyderabad (Client Location:...

  • Content Reviewer

    6 days ago

    Hyderabad, Telangana, India Centotech Services Pvt Ltd Full time

    Job Title:Content Reviewer & Profanity Check/Moderator - Process AssociatePreferred Experience: - 3 years (Freshers welcome)Location: Hyderabad, IndiaResponsibilities: Review and moderate usergenerated content on E-Commerce platforms. Ensure content follows guidelines and policies. Filter out inappropriate or offensive content. Report violations to higher...

  • Content Writer- Hyderabad

    2 months ago

    Hyderabad, Telangana, India Texas Review Full time

    **ROLES AND RESPONSIBILITIES**: Responsible for planning, creating, editing, and publishing day-to-day content on our website. Researching, reporting, and creating original content for the website. Managing the content of websites by maintaining accuracy, timeliness, and relevance. Excellent knowledge of English language.

  • Content Writer

    2 weeks ago

    Hyderabad, India Texas Review Full time

    **Work Experience: 1-2 years** **Responsibilities**: - Conducting in-depth research on industry-related topics in order to develop original content. - Developing content for blogs, articles, product descriptions, social media, and the company website. - Assisting the marketing team in developing content for advertising campaigns. - Proofreading content for...

  • Process Associate

    1 month ago

    Hyderabad, India Genpact Full time

    With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create...

  • Process Associate

    3 weeks ago

    Hyderabad, India Genpact Full time

    With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create...

  • Content Reviewer

    7 days ago

    Hyderabad, Telangana, India Tech Mahindra Full time

    **Tech Mahindra is hiring for a Content Reviewer** **Location-Hyderabad (Badurpally)** **Requirement-** - Graduation Mandatory - Minimum 1 year of experience required. - Minimum 1 years of experience in teaching / tutoring in a school-based setting (brick and mortar or virtual). (preferred) - Experience in content evaluation for children - Strong...

  • Process Associate

    3 weeks ago

    Hyderabad, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

  • Process Associate

    3 weeks ago

    Hyderabad, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

  • Process Associate

    2 months ago

    Hyderabad, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

  • Process Associate

    2 months ago

    Hyderabad, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

  • Process Associate

    2 months ago

    Hyderabad, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

  • Process Associate

    2 months ago

    Hyderabad, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

  • Process Associate

    2 months ago

    Hyderabad, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...