room controller

3 weeks ago

Kolkata, India Hyatt Full time

Summary

A Room Controller in a hotel manages room inventory and ensures efficient room flow by coordinating with Housekeeping, Front Desk, and Reservations to optimize room assignments, handle guest requests, manage out-of-order rooms, and support group check-ins. The role involves balancing room types, managing VIP and upgrade allocations, preventing overbooking, and acting as a liaison between departments to ensure seamless service and maximum revenue.

Key Responsibilities:

Room Inventory Management: Ensure the hotel is set up for success by appropriately blocking rooms, balancing room types, and managing out-of-order (OOO) and out-of-service (OOS) rooms.

Guest Service Coordination: Organize and coordinate check-in/pre-registration procedures, manage room requests for changes, and coordinate room moves.

Interdepartmental Communication: Act as a central point of contact between Front Desk, Reservations, and Housekeeping to ensure smooth operations and timely room readiness.

Revenue Optimization: Participate in group strategy meetings, ensure VIPs are assigned to upgraded rooms, and contribute to controlling the overbooking process to maximize revenue.

Operational Support: Assign rooms for day use, coordinate with Engineering for preventive maintenance, and help resolve guest challenges and billing questions.

Reporting and Documentation: Generate and review daily reports, follow up on OOO/OOS rooms, and maintain documentation related to room assignments and guest paperwork.

Qualifications

Required Skills:

  • Strong customer service and interpersonal skills.
  • Proficiency in computer systems for managing room inventory and reservations.
  • Ability to work effectively in a fast-paced environment.
  • Strong communication, both verbal and written.
  • Knowledge of hospitality management practices and guest relation skills.

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