Customer Engagement Manager
2 weeks ago
Location: Bangalore
Experience: 3+ years (Preferred experience in the Power Sector)
Languages: Proficient in English and Kannada
Role Overview We are looking for an experienced Customer Engagement Manager to join our team at Quenext Decision Science Technology Pvt Ltd. The ideal candidate will play a pivotal role in building and nurturing relationships with our clients, ensuring a seamless customer experience while driving satisfaction and loyalty. Preference will be given to candidates with experience in the power sector and proficiency in both English and Kannada .
Key Responsibilities ● Act as the primary point of contact for clients, ensuring excellent service and satisfaction.
● Understand client requirements and provide tailored solutions leveraging our IT services and decision science expertise.
● Manage customer onboarding, training, and regular engagement to enhance user adoption of our solutions.
● Collaborate with internal teams to resolve client issues promptly and effectively.
● Identify opportunities to upsell or cross-sell services to existing clients.
● Develop and execute customer retention strategies.
● Collect and analyze feedback to improve services and product offerings.
● Prepare reports on customer engagement metrics and present insights to leadership.
Requirements ● Bachelor’s degree in Business Administration, IT, or a related field.
● 3+ years of experience in customer engagement, relationship management, or a similar role, preferably in the power sector .
● Proficiency in English and Kannada is mandatory.
● Strong interpersonal and communication skills to liaise effectively with diverse stakeholders.
● Excellent problem-solving skills with a proactive approach to client management.
● Familiarity with CRM tools and customer engagement best practices.
● Ability to multitask and thrive in a fast-paced environment.
Preferred Qualifications ● Knowledge of AI/ML technologies.
● Exposure to power market operations and energy sector challenges.
● Proven track record of successful client relationship management.
Why Join Us? ● Opportunity to work in a dynamic and innovative IT environment.
● Collaborative work culture with ample growth opportunities.
● Competitive salary and benefits package.
If you are passionate about building strong client relationships and have the skills and experience, we seek, we encourage you to apply
To Apply:
Send your resume and a brief cover letter to Include “Customer Engagement Manager Application” in the subject line.
Application Deadline: 10th December
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