Senior Engagement Manager
4 months ago
For more details visit: Summary
Role : Senior Engagement Manager
Experience :
14 Years+Work location :
Mumbai / Bengaluru
As a Senior Engagement Manager, you will be responsible for heading and managing thecustomer engagements , delivery efforts in a B2B environment for Customer service teamsof various organizations.
Client Management:● Managing customer communication, relationships and escalation management.● Guide the client on technology evaluation, technical thought leadership anddirection.● Constantly sync with the product & Business team to align on business priorities, andplan for long term and short-term architecture goals.● Showcase thought leadership on technology roadmaps, agile developmentmethodologies and best practices.● Take a lead in preparing functional and technical specification documents.● Challenge and inspire customers and peers to solve difficult problems withambitious and novel solutions.
Project Delivery:● Own the complete project lifecycle by managing the solutioning, engineering,testing, release and maintenance.● Lead project deliveries while managing multiple responsibilities in high pacedenvironment, where you are empowered to make a difference● Lead engagements with multiple work-streams; prepare project plans and managedeliverables.● Guide and help team members to debug and solve technical problems. Projectdeliverables reviews and follow through till issues closure.● Review and perform code walkthrough and quality reviews.● Conflict resolution and dependency management.
Team management:● Work with the team to identify and qualify business opportunities. Identify keycustomer technical objections and develop a strategy to resolve technical blockers.● Ensure proper skill development of team members.● Guide and help team members to debug and solve technical problems.● Travel to customer sites, conferences, and other related events as required
Responsibilities:
● Excellent client communication, analytical and presentation skills.● Ability to work with minimal supervision in a dynamic and time sensitive workenvironment.● Experience to manage a midsize team (30-50) is a must.● Experienced in managing mid to large size data and cloud engagements usingGCP/AWS/Azure platforms and services.● Ability to discuss data management, data governance and data integration relatedissues and provide a point of view.● Problem solving mindset and ability to guide the team to resolve project issues.● Good grasp of risk management, scope management and project profitability.
Nice to have skills:● Design and solutioning experience using services and tools of cloud platforms likeGCP/AWS/Azure.● Understanding of the latest trends in data management, cloud storage and hybridcloud architecture.● Good understanding of application data security and infrastructure security.● Experience and knowledge of critical phases of the sales process which includesrequirement gathering, sales planning, solution scoping, proposal building and clientpresentation.● Knowledge and willingness to learn and apply emerging trends in cloud, Open AI,data science and Artificial Intelligence.
What’s in it for you?1. The experience of working in a category defining high growth startups in thetransformational AI, Decision Science and Big Data Domain.2. The opportunity of getting on boarded to the phenomenal growth journey andhelping the customers take the next big leap in digital transformation3. The opportunity to work with a diverse, lively and proactive group of techies who areconstantly raising the bar on the art of translating mounds of data into tangiblebusiness value for clients.4. Flexible working options available to foster productivity and work/life balance.
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