Engagement Manager

3 months ago

delhi, India Positka Full time
Engagement Manager
Background
PFSI Solutions Pvt Ltd (Positka) is a Singapore based boutique consulting firm with blue chip multinational clients. Positka provides results focused high value support to clients in the functional areas of Cybersecurity, IT Consulting, Technology Delivery, Analytics and Business Transformation services.
Positka is seeking experienced individuals who will be responsible for understanding customer expectations, ensuring delivery to the customer needs and growing the relationship with the customer. The Engagement Manager plays a vital role in boosting the customer experience by ensuring the smooth delivery of services that meet and exceed customer demands.
Positka is committed to investing in best-in-class training / certifications and providing opportunities to work on cutting edge projects at leading customer organizations globally.
Role Description
The Engagement Manager is accountable for end-to-end delivery of programs and projects to meet customer needs.
Specifically:
-    Understand, articulate and drive agreement on clients’ expectations and requirements
-    Convert the requirements into specific deliverables and credible plans
-    Drive delivery of outcomes by leading a team of specialists and in collaboration with key stakeholders within Positka and across the customer organization
-    Identify opportunities for business development and extending client relationships
Projects are likely to be primarily in the domain of Cyber security and allied areas of Information Technology. The Engagement Manager, over time, will need to gain in-depth knowledge and understanding of Positka’s solutions.
The Engagement Manager will be drive the execution of strategic projects that may be across any of the key geographies including Singapore, Japan, Middle East, UK, India and North America.
As Engagement Manager, you will be responsible for:
·        Leading a team of geographically dispersed cross functional teams to deliver projects on time and within budget
·        Holding the end-to-end accountability for customer satisfaction and overall delivery excellence
·        Develop account growth and development strategy, by identifying opportunities within the customer accounts in your purview
·        Design & execute resource plans to ensure the right type and number of resources that are required to fulfill the planned projects are available and in place
·        Holding the teams to the highest standards, project discipline and accountability
·        Continuously improving the project delivery model and strategy
·        Apply industry standard Lean and Six Sigma methodologies to client specific situations
·        Serve as an escalation point for customer concerns if/when they arise
Analytical/Decision Making Responsibilities:
·    Must be able to identify appropriate product/service offerings to meet the client’s needs
·  Must make decisions, such as prioritize relationships to develop, negotiate with customers and overcome obstacles
·    Manage multiple teams to deliver projects in alignment with customer needs with transparency to IT Services and customer stakeholders.
·    Identify, manage, and resolve complex issues, preventing escalations, where possible
·    Manage, negotiate, and resolve project risks effectively
·    Demonstrate, by example, in-depth knowledge of Positka’s principles and practices, including coaching, learning, and mentoring
·    Leader and team player – sets example for project managers, business analysts and others to follow
·    Create an open, honest, accountable, and collaborative team environment
Successful candidate will work directly and independently with clients to ensure smooth and effective delivery on all relevant parameters. He or she will coordinate with other departments to ensure all aspects of each project are compatible and will hire new talent as needed to fulfill client needs.
Experience, skills, education:
-          7+ years’ experience in Project Management, with at least part of that as the primary Engagement Manager
-         Strong understanding of key areas in IT function such as IT Infra, DevOps, SecOps, IT Support, Data Analytics
-         Strong problem solving skills: structured thinking, proactive, assertive, delivery oriented, inquisitive by nature and problem solver, strong attention to details, dealing with ambiguity
-         Ability to speak fluent English
-         Any Cybersecurity background or experience will be a significant advantage
Career Path : This role will expose the candidates to acquire skills in emerging technologies like Security, Analytics and Machine Learning. This role is a stepping stone towards a Business Unit leadership responsibility. The candidate will have the opportunity to work closely with and be groomed by senior leadership of Positka, for engaging with senior executive such as CIO / CISO in the customer organizations.
Location
The role is based out of Chennai (India).
Willingness to travel within and outside India is essential.
Contact : 

  • Hr manager

    21 hours ago

    Delhi, India HR Manager Full time

    HR Manager |Location - Hyderabad |Experience : 5 to 10 Years|Budget : 6 to &.2 Lpa|Contact Surbhi 9990738799HR Manager / Senior HR GeneralistIdeal Experience: 5–10 years in HR, preferably in a generalist or managerial role.Salary Range: ₹6 to 7.2 LPAJob Summary:The HR Manager/Senior HR Generalist is responsible for overseeing and managing various HR...

  • Engagement Manager

    4 weeks ago

    delhi, India Mergen Compass Full time

    Key Attributes: Ability to comprehend data and information and communicate effectively with clients to understand their requirements Adept at driving high-quality project delivery to enable superior customer experience Ability to build positive relationships with clients and channel partners Strong analytical and quantitative problem-solving skills Good...

  • Engagement manager

    4 weeks ago

    Delhi, India Mergen Compass Full time

    Key Attributes:   Ability to comprehend data and information and communicate effectively with clients to understand their requirements  Adept at driving high-quality project delivery to enable superior customer experience  Ability to build positive relationships with clients and channel partners  Strong analytical and quantitative problem-solving...

  • Engagement Manager

    4 weeks ago

    delhi, India Mergen Compass Full time

    Key Attributes:Ability to comprehend data and information and communicate effectively with clients to understand their requirementsAdept at driving high-quality project delivery to enable superior customer experienceAbility to build positive relationships with clients and channel partnersStrong analytical and quantitative problem-solving skillsGood...

  • Associate Regional Standards Manager

    1 month ago

    Delhi, India UL Standards & Engagement Full time

    SummaryThe Associate Regional Standards Manager will manage regional standards partnerships and engagements to drive the adaptation of safety standards in international markets and advance the mission of UL Standards & Engagement (ULSE) to make the world safer, more secure, and sustainable. The Associate Regional Standards Manager will execute the strategic...

  • Engagement Manager

    4 weeks ago

    Delhi, India Mergen Compass Full time

    Key Attributes:   Ability to comprehend data and information and communicate effectively with clients to understand their requirements  Adept at driving high-quality project delivery to enable superior customer experience  Ability to build positive relationships with clients and channel partners  Strong analytical and quantitative problem-solving...

  • Engagement Manager

    4 weeks ago

    Delhi, India Mergen Compass Full time

    Key Attributes: Ability to comprehend data and information and communicate effectively with clients to understand their requirements Adept at driving high-quality project delivery to enable superior customer experience Ability to build positive relationships with clients and channel partners Strong analytical and quantitative problem-solving skills Good...

  • Engagement Manager

    4 weeks ago

    Delhi, India Mergen Compass Full time

    Key Attributes:Ability to comprehend data and information and communicate effectively with clients to understand their requirementsAdept at driving high-quality project delivery to enable superior customer experienceAbility to build positive relationships with clients and channel partnersStrong analytical and quantitative problem-solving skillsGood...

  • Engagement Manager

    1 day ago

    Delhi, India Positka Full time

    Engagement ManagerBackgroundPFSI Solutions Pvt Ltd (Positka) is a Singapore based boutique consulting firm with blue chip multinational clients. Positka provides results focused high value support to clients in the functional areas of Cybersecurity, IT Consulting, Technology Delivery, Analytics and Business Transformation services.Positka is seeking...

  • Engagement Manager

    4 weeks ago

    New Delhi, India Mergen Compass Full time

    Key Attributes: Ability to comprehend data and information and communicate effectively with clients to understand their requirements Adept at driving high-quality project delivery to enable superior customer experience Ability to build positive relationships with clients and channel partners Strong analytical and quantitative problem-solving skills Good...

  • Engagement Manager

    6 months ago

    New Delhi, India MoEngage Inc. Full time

    About MoEngage MoEngage is an intelligent customer engagement platform, built for customer-obsessed marketers and product owners. We enable hyper-personalization at scale across multiple channels like mobile push, email, in-app, web push, on-site messages, and SMS. With AI-powered automation and optimization, brands can analyze audience behavior and...

  • SAP Engagement Manager

    3 months ago

    delhi, India Pinnacle Group, Inc. Full time

    About Pinnacle Pinnacle is a leader in providing innovative workforce solutions, dedicated to optimizing talent acquisition and management processes. Our commitment to excellence has earned us the trust of businesses looking to enhance their talent strategies. We cultivate a dynamic and collaborative environment that empowers our employees to excel and...

  • SAP Engagement Manager

    3 months ago

    delhi, India Pinnacle Group, Inc. Full time

    About PinnaclePinnacle is a leader in providing innovative workforce solutions, dedicated to optimizing talent acquisition and management processes. Our commitment to excellence has earned us the trust of businesses looking to enhance their talent strategies. We cultivate a dynamic and collaborative environment that empowers our employees to excel and...

  • SAP Engagement Manager

    4 weeks ago

    delhi, India Pinnacle Group, Inc. Full time

    About PinnaclePinnacle is a leader in providing innovative workforce solutions, dedicated to optimizing talent acquisition and management processes. Our commitment to excellence has earned us the trust of businesses looking to enhance their talent strategies. We cultivate a dynamic and collaborative environment that empowers our employees to excel and...

  • Customer Engagement Manager

    2 weeks ago

    Delhi, India Quenext Decision Science Technology Pvt Ltd Full time

    Company: Quenext Decision Science Technology Pvt LtdLocation: BangaloreExperience: 3+ years (Preferred experience in the Power Sector)Languages: Proficient in English and KannadaRole Overview We are looking for an experienced Customer Engagement Manager to join our team at Quenext Decision Science Technology Pvt Ltd. The ideal candidate will play a...

  • Customer Engagement Manager

    2 weeks ago

    Delhi, India Quenext Decision Science Technology Pvt Ltd Full time

    Company:Quenext Decision Science Technology Pvt LtdLocation:BangaloreExperience:3+ years (Preferred experience in the Power Sector)Languages:Proficient in English and KannadaRole OverviewWe are looking for an experiencedCustomer Engagement Managerto join our team at Quenext Decision Science Technology Pvt Ltd. The ideal candidate will play a pivotal role in...

  • Engagement - Product Manager

    1 month ago

    Delhi, India Zeno Health Full time

    Top 3 Responsibilities:As an IC, build cross-channel engagement products & journeys that keep our customers coming back to our app & stores to buy more.Drive the cross-functional GTM & program management of those products & journeys to ensure customer & business success.Tell quant & qual stories w.r.t. the engagement charter to the rest of the team for...

  • Engagement - Product Manager

    1 month ago

    delhi, India Zeno Health Full time

    Top 3 Responsibilities:As an IC, build cross-channel engagement products & journeys that keep our customers coming back to our app & stores to buy more.Drive the cross-functional GTM & program management of those products & journeys to ensure customer & business success.Tell quant & qual stories w.r.t. the engagement charter to the rest of the team for...

  • Senior Engagement Manager

    4 months ago

    Delhi, India Quantiphi Full time

    Quantiphi is an award-winning AI-first digital engineering company driven by the desire toreimagine & realize transformational opportunities at the heart of the business. We arepassionate about our customers & obsessed with problem-solving to make productssmarter, customer experiences frictionless, processes autonomous & businesses safer.We put together a...

  • Sr Engagement Manager

    4 days ago

    Delhi, India Celebal Technologies Full time

    Sr. Engagement Manager / Relationship Manager Designation – Engagement Manager / Relationship ManagerLocation – MumbaiExperience – 7-12 YearsJob Description:Handle 2-3 large banking customers in the Mumbai region, building and maintaining strong relationships. Take complete ownership of the account, including P&L, ensuring sustainable growth. Grow...