Genesys Cloud Bot Developer
3 weeks ago
ACL Digital (An Alten Group Company) hiring for Genesys Cloud Bot Developer.Interested candidates can reach out : 3+ YearsLocation: RemoteNotice Period: Less than 2 WeeksExperiencedGenesys Cloud Bot Developerto design, build, and optimize intelligent IVR and chatbots within the Genesys Cloud CX environment. This role will be pivotal in extending our customer service capabilities across IVR, web, and social channels, and in integrating bots with our knowledge base and transaction history systems.Key ResponsibilitiesDesign and implementDialog Engine Bot Flowsfor IVR and digital channels.Develop and maintain routing strategies usingGenesys Architect .Integrate bots with enterprise knowledge base APIs and transaction history systems.Ensuremulti-channel support(voice, chat, web messaging, WhatsApp, social).Collaborate with AI/ML engineers on intent recognition and fallback handling.Conduct end-to-endtestingof bot flows.Provide ongoing optimization of conversational flows.Required Qualifications3+ years of hands-on experience withGenesys Cloud CX(Architect, Dialog Engine Bot Flows, Routing).Strong knowledge ofIVR design, call flows, and digital messaging channels .Experience withAPIs, JSON, REST integrations .Understanding ofcontact center KPIs(deflection, resolution rate, CSAT).Ability to collaborate with cross-functional teams (AI, backend, QA, training).
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Genesys Cloud Bot Developer
3 weeks ago
Delhi, India ACL Digital Full timeACL Digital (An Alten Group Company) hiring for Genesys Cloud Bot Developer.Interested candidates can reach out atExperience: 3+ YearsLocation: RemoteNotice Period: Less than 2 WeeksExperiencedGenesys Cloud Bot Developerto design, build, and optimize intelligent IVR and chatbots within the Genesys Cloud CX environment. This role will be pivotal in extending...
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Genesys Cloud Developer
4 weeks ago
Delhi, India Tata Consultancy Services Full timeExp Req: 5 to 12 years of experience.Job Locations: Bangalore, Hyderabad, Chennai, Delhi.Key Skills: * Realtime & Historical reporting analytics* IVR Bots, Chatbots, Speech analytics, Workforce Management* Experience with CRM integrations such as Salesforce, SAP* Agent scripts* Good analytical and communication skills.Project Overview: We are seeking a...
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Genesys Cloud Developer
4 weeks ago
Delhi, India Tata Consultancy Services Full timeExp Req: 5 to 12 years of experience. Job Locations: Bangalore, Hyderabad, Chennai, Delhi. Key Skills: * Realtime & Historical reporting analytics * IVR Bots, Chatbots, Speech analytics, Workforce Management * Experience with CRM integrations such as Salesforce, SAP * Agent scripts * Good analytical and communication skills. Project Overview: We are seeking...
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Genesys Cloud CX Platform Specialist
4 weeks ago
Delhi, India Tata Consultancy Services Full timeJob Title:Genesys Engage/Genesys Cloud CX Platform Specialist – Routing DomainLocation: PuneExperience: 5 - 12 YearsJob Description:We are seeking a highly skilled Genesys Engage Platform Specialist with expertise in Routing Domain configuration and management.The ideal candidate will be responsible for the design, implementation, maintenance, and...
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Genesys Cloud CX Platform Specialist
4 weeks ago
Delhi, India Tata Consultancy Services Full timeJob Title: Genesys Engage/Genesys Cloud CX Platform Specialist – Routing Domain Location: Pune Experience: 5 - 12 Years Job Description: We are seeking a highly skilled Genesys Engage Platform Specialist with expertise in Routing Domain configuration and management. The ideal candidate will be responsible for the design, implementation, maintenance, and...
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Genesys Cloud Architect
1 day ago
New Delhi, India ARA Resources Pvt. Ltd. Full timeAbout ARAs Client ARAs Client is a global leader in strategy, technology consulting and digital services, enabling clients in more than 100+ countries to implement cutting edge solutions in their transformation journey. They helps businesses become digital-first and digital-ready. The company has a global presence with 600000+ employees ( 200000+ in...
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Genesys Cloud CX Platform Specialist
4 weeks ago
New Delhi, India Tata Consultancy Services Full timeJob Title: Genesys Engage/Genesys Cloud CX Platform Specialist – Routing DomainLocation: PuneExperience: 5 - 12 YearsJob Description:We are seeking a highly skilled Genesys Engage Platform Specialist with expertise in Routing Domain configuration and management.The ideal candidate will be responsible for the design, implementation, maintenance, and...
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Genesys Cloud CX Platform Specialist
4 weeks ago
New Delhi, India Tata Consultancy Services Full timeJob Title:Genesys Engage/Genesys Cloud CX Platform Specialist – Routing Domain Location: Pune Experience: 5 - 12 YearsJob Description:We are seeking a highly skilled Genesys Engage Platform Specialist with expertise in Routing Domain configuration and management. The ideal candidate will be responsible for the design, implementation, maintenance, and...
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Genesys Cloud Architect
1 day ago
Delhi, India People Prime Worldwide Full timeAbout Client :- Our client is a French multinational information technology (IT) services and consulting company, headquartered in Paris, France. Founded in 1967, It has been a leader in business transformation for over 50 years, leveraging technology to address a wide range of business needs, from strategy and design to managing operations. The company is...
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Genesys Engineer
2 weeks ago
New Delhi, India TP Full timeKey Responsibilities:- Collaborate with stakeholders to gather requirements and translate them into effective technical solutions. - Develop and implement automated workflows and integrations between Genesys Cloud and other enterprise systems, with a strong emphasis on API development. - Create and maintain custom scripts (JavaScript, Python) to enhance...
