Manager of Customer Success

4 weeks ago

Hyderabad, Telangana, India Spectransys Full time

We are hiring a dynamic Customer Success Manager to enhance client satisfaction and connect talent with opportunities.

Job Description or Responsibilities as follows:

  • Generate new leads for training programs, follow up, and convert them into participants.
  • Meet the monthly target of aspirants required to run batches for the courses.
  • Onboard and guide new clients through our training programs, while understanding their unique needs and goals.
  • Proactively engage with clients to monitor progress and address any challenges.
  • Collaborate with internal teams to optimise training programs and deliver maximum value.
  • Identify upsell opportunities and work closely with the sales team to grow business with existing clients.
  • Gather and share customer feedback to support continuous improvement.
  • Track and report on key customer success metrics.

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