Service Desk Engineer
Found in: Whatjobs IN C2 - 1 week ago
Required : Male Candidates.Qualification: Any Qualification.
Sr.NoActivities1Provide a single point of contact for the agreed IT infrastructure management.2Develop and maintain Service Desk Operational Procedures, Processes & Documentations.3Monitor the Service Desk tool for open and pending tickets and publish reports as agreed.4Receive incidents, service requests, queries, from Bharti AXA Life Insurance s end users or IT staff5ough one of the agreed modes of communication6Log tickets in the Service Desk tool on behalf of users making service requests over phone and /or email7For all logged tickets, record / update the correct category, severity, problem description, and user information as per the predefined matrix8Assign the incidents to appropriate technical group and categorize into appropriate severity or Priority group9Route calls to the vendors in case of issues pertaining to vendors10Follow up with the vendor or Bharti AXA Life Insurance s technical team for incident status and manage notifications and escalation11Update incident status to users periodically and as per the communication standards12Escalate issues / tickets which are going beyond the service levels13Escalate issues pertaining to relevant IT vendors (as per the scope) non-performance or delays14Escalate issues pertaining to users non-availability or non-cooperation15Service Provider must maintain the escalation matrix and update periodically.16End point support for Desktop / Laptop / Tablet / Mobiles
Windows / Linux / MAC / Android /Active directory17Regular End user communication on IT Best practices and user processes.18End user device application / OS / System upgrade to be performed as per compliance policy and requirements19Hardening for all the Asset make & models for OS images & applications.20OS & Application Installation
Manual and automation211st Level hardware troubleshooting and hardware installation if part is available22Desktop level compliance to be maintained along with evidence & Report (AV, DLP, OS Patching, SCCM, Bitlocker, Application version, etc.)23SCCM Management for End points24Backup for critical endpoints (VIP users)25Support for POC, testing & New Implementation26VC Support27Maintain Asset Inventory location wise28MDM administration & management29Technical support to VIP users extended to their place other than office premises as well30Branch location Tape drive hands and leg support and Tape management31PowerBI IAM Support vendor management32Ensure Proper training and handover of new resources33Ensure andherence to defined process and escalation matrix34Ensure quality deliverables specially the daily, monthly, weekly reports35Ensure proper participation of SD leads in standup calls and meetings36Ensure proper communication between SD and other support groups37The Service Desks will run on a 24X7 basis and will cater to all Bharti AXA Life Insurance group end users calls38The Service Desk will log all tickets coming from web, phone & email using service management tool proposed as a part of the tooling solution for ticket logging, assignment & tracking39The Service Desk analyst upon receiving the call will classify the incident into applications or infrastructure category and will perform first level troubleshooting on the ticket following a Standard40Operating Procedure (SOP) / Runbook based incident management process41A tool based communication to be sent to end user intimating the ticket status.
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Service Desk Engineer
Found in: Talent IN C2 - 2 weeks ago
Bengaluru, India Hi Tech Informatics Pvt Ltd Full timeHi we are looking for Service Desk Engineer in Bangalore Location.Required : Male Candidates.Qualification: Any Qualification.Sr.NoActivities1Provide a single point of contact for the agreed IT infrastructure management.2Develop and maintain Service Desk Operational Procedures, Processes & Documentations.3Monitor the Service Desk tool for open and pending...
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Service Desk Engineer
Found in: Whatjobs IN C2 - 1 week ago
Bengaluru, India Eurofins Full timeJob DescriptionTitle :IT Service Desk AgentEurofins is seeking a self-motivated and enthusiastic candidate for the entry-level IT Service Desk Agent position. The primary responsibilities of this role will encompass a combination of phone, email, and interactive chat support for local and nationwide customers from our laboratories.You will troubleshoot and...
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Service Desk Engineer
Found in: Talent IN C2 - 2 weeks ago
Bengaluru, India Eurofins Full timeJob Description Title : IT Service Desk Agent Eurofins is seeking a self-motivated and enthusiastic candidate for the entry-level IT Service Desk Agent position. The primary responsibilities of this role will encompass a combination of phone, email, and interactive chat support for local and nationwide customers from our laboratories. You will...
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Service Desk Supervisor
2 days ago
Bengaluru, India Commonwealth Bank Full time**The IT Service Desk Supervisor is responsible for overseeing the daily operations of the IT service desk team, ensuring that IT support services are delivered effectively and efficiently to meet the needs of the organization. The supervisor will work closely with the Service Delivery Manager to provide leadership and direction to the team, ensuring that...
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Service Desk
6 days ago
Bengaluru, India SKYLARK HR SOLUTIONS Full timeSKYLARK is Hiring for a reputed MNC Role: Service desk executive Qualification: CS/IT graduate Experience:2-4 years location: Bangalore Skills: Chat process, B2C ,ticketing tool, troubleshooting. Job description: - Excellent communication - Mandatory B2C chat process experience(B2B will not be considered) - Open requirement is for JL 3A - Recent...
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Service Desk Analyst
Found in: Talent IN C2 - 2 weeks ago
Bengaluru, India Wipro Full timeRole Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar...
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Service desk engineer
1 week ago
Bengaluru / Bangalore, India Inspiration Manpower Consultancy Private Limited Full timeJob Description :Job Description. We are looking for the candidate who have experience in service desk and technical support with voice process experience. Hybrid mode Rotational shift & Rotational off's Note: Immediate joiner to 30 days.
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Service Desk
4 days ago
Bengaluru, India Black & White Business Solutions Full time**Job Information**: Industry **IT Services** *** Province **Karnataka** *** City **Bangalore South** *** Postal Code **560056** *** Country **India** We have opening for SERVICE DESK with one of our client. Pls fidn the details below. Experience - 4 Years Communication - Excellent - Office365 - MS Exchange - MS Mail flow - MS Identity
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Service Desk Manger
6 days ago
Bengaluru, India CGI Full time**Company Profile**: **Job Title**: Service Desk Manger **Position**: Software Engineer **Experience**: 10-12 Years **Category**: Software Development/ Engineering **Main location**: India, Karnataka, Bangalore **Position ID**: J0523-2310 **Employment Type**: Full Time **Qualification**: Bachelor's degree in Computer Science or related field or higher...
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Service Desk Manger
3 days ago
Bengaluru, India CGI Full timeService Desk Manager Position Description **Company Profile**: **Job Title**: Service Desk Manager **Position**: Software Engineer **Experience**: 4- 7 Years **Category**: Software Development/ Engineering **Main location**: India, Karnataka, Bangalore **Position ID**: J0623-2309 **Employment Type**: Full Time **Qualification**: Bachelor's degree in...
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Service Desk
2 weeks ago
Bengaluru, India Synechron Full timeGood Communication Skill - experience in Service desk. - help internal customers to fix any IT related issues. - work on tickets raised on portal - support team for monthly VA mitigation, patching activity. - support server and network team for first level troubleshooting.
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Service Desk Manager
Found in: Talent IN 2A C2 - 2 weeks ago
Bengaluru, India Mobile Programming LLC Full timeNotice Period: Immediate to 15 Oversee the daily operations of the service desk team, ensuring timely and effective resolution of user issues and requests.- Manage and prioritize service desk tickets, assigning tasks to team members and monitoring progress to meet SLA targets.- Develop and implement service desk processes and procedures to improve...
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Service Desk Manager
Found in: Talent IN 2A C2 - 2 days ago
Bengaluru, India Mobile Programming LLC Full timeNotice Period: Immediate to 15 Oversee the daily operations of the service desk team, ensuring timely and effective resolution of user issues and requests.- Manage and prioritize service desk tickets, assigning tasks to team members and monitoring progress to meet SLA targets.- Develop and implement service desk processes and procedures to improve...
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Service Desk L2
1 week ago
Bengaluru, India CGI Full time**Company Profile**: **Job Title**: Service Desk Engineer **Position**: Systems Engineer **Experience**: 4+ yrs **Category**: IT Infrastructure **Main location**: Bangalore **Position ID**: J0823-0643 **Employment Type**: Full Time **Qualification**: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant...
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Service Desk Analyst I
Found in: Whatjobs IN C2 - 1 week ago
Bengaluru, India StoneX Full timeOverviewJob Summary:The Service Desk Analyst delivers maintenance for a primary incident solution, and it is reported to the centralized division of service desk. Usually, responsibilities include initial test, allocation of the task, research, and resolution of primary incidents and requests concerning the use of application software and hardware products...
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Service Desk Analyst I
Found in: Talent IN C2 - 3 weeks ago
Bengaluru, India StoneX Full timeOverview Job Summary: The Service Desk Analyst delivers maintenance for a primary incident solution, and it is reported to the centralized division of service desk. Usually, responsibilities include initial test, allocation of the task, research, and resolution of primary incidents and requests concerning the use of application software and...
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Service Desk Analyst
Found in: Whatjobs IN C2 - 1 week ago
Bengaluru, India HARMAN International Full timeHARMAN’s engineers and designers are creative, purposeful and agile. As part of this team, you’ll combine your technical expertise with innovative ideas to help drive cutting-edge solutions in the car, enterprise and connected ecosystem. Every day, you will push the boundaries of creative design, and HARMAN is committed to providing you with the...
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Service Desk Specialist
Found in: Whatjobs IN C2 - 1 week ago
Bengaluru, India Bahwan Cybertek Group Full timeService Desk/Desktop AdministratorWork Location:Chennai/BangaloreWork Mode:HybridWork Time :24*7 - rotationalDuties:Answerthe IT Service Desk voice line.Monitortickets/requests submitted to our Request Portal.Diagnoseand resolve software and hardware problems for BCT in a timely,customer-focused manner.Assistusers with installation, configuration, and...
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Service Desk
1 week ago
Bengaluru / Bangalore, India Tekskills India Private Limited Full timeDear Candidate,Greetings from Tekskills India Pvt Ltd (CMMI Level3 Company) !!!Pleasure mailing you ! We have an immediate job requirement. Below are the job details, please go through below job description.If you are suitable and interested, please send your updated word resume inline to the JD & share the below submission details. Job Description:Service...
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Service Desk
3 weeks ago
Bengaluru, India Anva advanced Techserve Pvt Ltd Full timeTesting and analyzing IT system and software performance.Resolving incoming client and personnel IT queries remotely via email and phone, or at the office.Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders.Avoid service interruptions by performing system installations, updates, and maintenance procedures.Preparing...