Service Desk Engineer

Found in: Whatjobs IN C2 - 1 week ago


Bengaluru, India Eurofins Full time
Job Description

Title :

IT Service Desk AgentEurofins is seeking a self-motivated and enthusiastic candidate for the entry-level IT Service Desk Agent position. The primary responsibilities of this role will encompass a combination of phone, email, and interactive chat support for local and nationwide customers from our laboratories.You will troubleshoot and resolve customer hardware, software, and general network connectivity issues. Additionally, you will gain exposure to various tools and have the opportunity to learn high-level skills by supporting networking, Active Directory, and security applications.This position demands a high degree of emotional intelligence, empathy, technical prowess, and customer focus. You must be capable of breaking down technical concepts into non-technical language and effectively communicating them to individuals of all IT skill levels. The roles and responsibilities of this position vary on a day-to-day basis, necessitating an open-minded approach and the ability to adapt to change.Qualifications: Hard skills:A proficient command of written and spoken English and a basic understanding of ITIL concepts, including Incident, Major Incident, Problem Record, Knowledge Article, Asset Management, Change Request, and Service Portal, among others, are required.You should be capable of proposing basic troubleshooting and repair solutions for Windows operating systems and local and cloud-based Microsoft products, including MS Office: O365, SCCM, Azure, Exchange, and Server 2008-2016. Basic knowledge of Active Directory, DNS, DHCP, VPN and remote access, Citrix, thin clients, VMWare or equivalent will be beneficial. You will also handle network connectivity, TCP/IP, firewalls, VLANs, Ethernet, etc.Experience:Candidates with 6+ months of Help Desk/Service Desk support or one year of call center experience are encouraged to apply.Soft skills:We seek an individual who collaborates effectively with other members of the global team, can represent our team when working remotely, and collaborates with labs around the world. A forward-thinking mindset, along with a focus on increasing productivity, efficiency, and identifying process improvements, will make you a strong candidate.This role necessitates strong time management, prioritization, and organizational skills. If you can manage multiple projects, clients, and tasks simultaneously and thrive in a dynamic environment, we want to hear from you.

Qualifications

Additional Information

Eurofins IT Solutions India Pvt Ltd., Careers Page:Eurofins IT Solutions India Pvt Ltd., office location

:Eurofins India office/service locations:
  • Service Desk Tl

    2 hours ago


    Bengaluru, India NTT DATA Full time

    **Primary Purpose** The primary purpose of the Service Desk Lead is to acts as an escalation point for the Service Desk Engineers. **Lines of Reporting** The Service Desk Engineer reports directly into the Service Desk Manager. **MAIN DUTIES** The main duties include: - Fluent in English dialect and exemplary written English skills - Working...

  • Service Desk Engineer

    Found in: Talent IN C2 - 3 weeks ago


    Bengaluru, India Hi Tech Informatics Pvt Ltd Full time

    Hi we are looking for Service Desk Engineer in Bangalore Location.Required : Male Candidates.Qualification: Any Qualification.Sr.NoActivities1Provide a single point of contact for the agreed IT infrastructure management.2Develop and maintain Service Desk Operational Procedures, Processes & Documentations.3Monitor the Service Desk tool for open and pending...

  • Service Desk Engineer

    Found in: Talent IN C2 - 3 weeks ago


    Bengaluru, India Eurofins Full time

    Job Description Title : IT Service Desk Agent Eurofins is seeking a self-motivated and enthusiastic candidate for the entry-level IT Service Desk Agent position. The primary responsibilities of this role will encompass a combination of phone, email, and interactive chat support for local and nationwide customers from our laboratories. You will...


  • Bengaluru, India Commonwealth Bank Full time

    **The IT Service Desk Supervisor is responsible for overseeing the daily operations of the IT service desk team, ensuring that IT support services are delivered effectively and efficiently to meet the needs of the organization. The supervisor will work closely with the Service Delivery Manager to provide leadership and direction to the team, ensuring that...

  • Service Desk

    7 days ago


    Bengaluru, India SKYLARK HR SOLUTIONS Full time

    SKYLARK is Hiring for a reputed MNC Role: Service desk executive Qualification: CS/IT graduate Experience:2-4 years location: Bangalore Skills: Chat process, B2C ,ticketing tool, troubleshooting. Job description: - Excellent communication - Mandatory B2C chat process experience(B2B will not be considered) - Open requirement is for JL 3A - Recent...

  • Service desk engineer

    2 weeks ago


    Bengaluru / Bangalore, India Inspiration Manpower Consultancy Private Limited Full time

    Job Description :Job Description. We are looking for the candidate who have experience in service desk and technical support with voice process experience. Hybrid mode Rotational shift & Rotational off's Note: Immediate joiner to 30 days.

  • Service Desk Analyst

    Found in: Talent IN C2 - 3 weeks ago


    Bengaluru, India Wipro Full time

    Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar...

  • IT Service Desk

    3 hours ago


    Bengaluru, India hireeasi Full time

    **Job brief** We are looking for a competent **Help desk technician** to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and...

  • Service Desk Manger

    7 days ago


    Bengaluru, India CGI Full time

    **Company Profile**: **Job Title**: Service Desk Manger **Position**: Software Engineer **Experience**: 10-12 Years **Category**: Software Development/ Engineering **Main location**: India, Karnataka, Bangalore **Position ID**: J0523-2310 **Employment Type**: Full Time **Qualification**: Bachelor's degree in Computer Science or related field or higher...

  • Service Desk Manger

    3 days ago


    Bengaluru, India CGI Full time

    Service Desk Manager Position Description **Company Profile**: **Job Title**: Service Desk Manager **Position**: Software Engineer **Experience**: 4- 7 Years **Category**: Software Development/ Engineering **Main location**: India, Karnataka, Bangalore **Position ID**: J0623-2309 **Employment Type**: Full Time **Qualification**: Bachelor's degree in...

  • Service Desk

    4 days ago


    Bengaluru, India Black & White Business Solutions Full time

    **Job Information**: Industry **IT Services** *** Province **Karnataka** *** City **Bangalore South** *** Postal Code **560056** *** Country **India** We have opening for SERVICE DESK with one of our client. Pls fidn the details below. Experience - 4 Years Communication - Excellent - Office365 - MS Exchange - MS Mail flow - MS Identity

  • Service Desk

    2 weeks ago


    Bengaluru, India Synechron Full time

    Good Communication Skill - experience in Service desk. - help internal customers to fix any IT related issues. - work on tickets raised on portal - support team for monthly VA mitigation, patching activity. - support server and network team for first level troubleshooting.

  • Service Desk Manager

    Found in: Talent IN 2A C2 - 3 days ago


    Bengaluru, India Mobile Programming LLC Full time

    Notice Period: Immediate to 15 Oversee the daily operations of the service desk team, ensuring timely and effective resolution of user issues and requests.- Manage and prioritize service desk tickets, assigning tasks to team members and monitoring progress to meet SLA targets.- Develop and implement service desk processes and procedures to improve...

  • Service Desk Manager

    Found in: Talent IN 2A C2 - 3 weeks ago


    Bengaluru, India Mobile Programming LLC Full time

    Notice Period: Immediate to 15 Oversee the daily operations of the service desk team, ensuring timely and effective resolution of user issues and requests.- Manage and prioritize service desk tickets, assigning tasks to team members and monitoring progress to meet SLA targets.- Develop and implement service desk processes and procedures to improve...

  • Service Desk L2

    1 week ago


    Bengaluru, India CGI Full time

    **Company Profile**: **Job Title**: Service Desk Engineer **Position**: Systems Engineer **Experience**: 4+ yrs **Category**: IT Infrastructure **Main location**: Bangalore **Position ID**: J0823-0643 **Employment Type**: Full Time **Qualification**: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant...

  • Service Desk Analyst I

    Found in: Whatjobs IN C2 - 1 week ago


    Bengaluru, India StoneX Full time

    OverviewJob Summary:The Service Desk Analyst delivers maintenance for a primary incident solution, and it is reported to the centralized division of service desk. Usually, responsibilities include initial test, allocation of the task, research, and resolution of primary incidents and requests concerning the use of application software and hardware products...

  • Service Desk Analyst I

    Found in: Talent IN C2 - 3 weeks ago


    Bengaluru, India StoneX Full time

    Overview Job Summary: The Service Desk Analyst delivers maintenance for a primary incident solution, and it is reported to the centralized division of service desk. Usually, responsibilities include initial test, allocation of the task, research, and resolution of primary incidents and requests concerning the use of application software and...

  • Service Desk Analyst

    Found in: Whatjobs IN C2 - 1 week ago


    Bengaluru, India HARMAN International Full time

    HARMAN’s engineers and designers are creative, purposeful and agile. As part of this team, you’ll combine your technical expertise with innovative ideas to help drive cutting-edge solutions in the car, enterprise and connected ecosystem. Every day, you will push the boundaries of creative design, and HARMAN is committed to providing you with the...

  • Service Desk Specialist

    Found in: Whatjobs IN C2 - 1 week ago


    Bengaluru, India Bahwan Cybertek Group Full time

    Service Desk/Desktop AdministratorWork Location:Chennai/BangaloreWork Mode:HybridWork Time :24*7 - rotationalDuties:Answerthe IT Service Desk voice line.Monitortickets/requests submitted to our Request Portal.Diagnoseand resolve software and hardware problems for BCT in a timely,customer-focused manner.Assistusers with installation, configuration, and...

  • Service Desk

    2 weeks ago


    Bengaluru / Bangalore, India Tekskills India Private Limited Full time

    Dear Candidate,Greetings from Tekskills India Pvt Ltd (CMMI Level3 Company) !!!Pleasure mailing you ! We have an immediate job requirement. Below are the job details, please go through below job description.If you are suitable and interested, please send your updated word resume inline to the JD & share the below submission details. Job Description:Service...