Guest Service Associate

2 weeks ago


hyderabad, India Marriott Hotels Resorts Full time

POSITION SUMMARY

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None



  • Hyderabad, India Mercure Hyderabad KCP Full time

    Job Description As one of the first points of contact for our guests, our exceptional team of Guest Service Agents and Guest Experience Agents provide a warm welcome for a memorable experience for our guests through their friendly, courteous and efficient service. You will be required to regularly refresh yourself with the Hotel’s facilities and...


  • hyderabad, India NOVOTEL Full time

    Job DescriptionPrimary Responsibilities Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service. Ensure to remain alert, courteous and helpful to the guests and co-workers at all times.Operational Management Inspect room...


  • hyderabad, India NOVOTEL Full time

    Job DescriptionPrimary Responsibilities Ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations. Welcome the guests by greeting them as per the standards. Any matter which may affect the interests of Novotel Hyderabad Airport should be brought to the attention of the Management ...


  • Hyderabad, India Accor Full time

    Company Description Job Description Attend daily briefings and takes on daily assigned tasks Understand the difference in guest levels (VIPs) and Room Categories Clean and maintain areas of responsibility according to standards and procedures Replenish guest supplies and ensure that guests requests are promptly attended to Report damage or malfunction...

  • Guest Service Officer

    2 weeks ago


    Hyderabad, India Hyatt Corporation Full time

    Guest Service Officer Hyatt Hyatt Hyderabad IN - AP - HyderabadBars/Restaurants/OutletsHourly/Entry Level EmployeeFull-timeReq ID: HYD001467Local Summary You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer is responsible to assist with the setup of functions in the hotel's...


  • Hyderabad, India Novotel Hyderabad Airport Full time

    Primary Responsibilities - Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors - Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded. - Motivate and develop Reception team to ensure smooth functioning...


  • Hyderabad, India Marriott Executive Apartments Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Marriott Executive Apartments Hyderabad, Level SLN Terminus Survey No , Hyderabad, Telangana, India VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management Welcome to our family As a world-class leader in the travel industry, there’s no better place to make...


  • hyderabad, India Marriott Executive Apartments Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Marriott Executive Apartments Hyderabad, Level SLN Terminus Survey No , Hyderabad, Telangana, India VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementWelcome to our family As a world-class leader in the travel industry, there’s no better place...


  • hyderabad, India NOVOTEL Full time

    Job DescriptionPrimary Responsibilities Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms visitors Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded. Motivate and develop Reception team to ensure smooth...


  • Hyderabad, Telangana, India Marriott International, Inc Full time

    **Job Number** 24065852 **Job Category** Rooms & Guest Services Operations **Location** The Westin Hyderabad Mindspace, Raheja IT Park, Hitec City, Hyderabad, Telangana, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Welcome to our family** As a world-class leader in the travel...


  • Hyderabad, India Accor Full time

    Company Description Job Description Welcome guests on arrival, register and issue room keys according to departmental standards and procedures Ensure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival ...


  • Hyderabad, India AccorHotel Full time

    Job DescriptionWelcome guests on arrival, register and issue room keys according to departmental standards and proceduresEnsure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrivalLiaise closely with other...


  • Hyderabad, India Phoenix Group Hyderabad Full time

    **Responsibilities**: - Welcoming guests in a friendly and professional way - Maintain a polite and humble personality while attending to the guests. - Attend to special guests (e.g. VIPs) and answer their inquiries - Anticipate guest needs and build rapport with them. - Ensuring and providing flawless, upscale, professional, and high-class guest service...


  • Hyderabad, Telangana, India ADYAHR BUSINESS SERVICES PVT LTD Full time

    India's No 01 Amusement Park - **Wonderla Holidays Park** is looking for Guest Relation Executive(s) for Hyderabad Location **JOB Role** - Attend to guests courteously and deal promptly with their requests and queries. Collecting guest feedback forms. **JOB Description** - Welcome guests during check-in and giving a fond farewell to guest while checkout. -...


  • Hyderabad, India Celebritysecrets Full time

    ```Company DescriptionCelebrity Secrets is a leading provider of advanced skincare solutions dedicated to enhancing the beauty and confidence of our clients. With a team of experienced professionals and state-of-the-art technology, we offer a wide range of Skincare services tailored to individual needs.Role DescriptionThis is a full-time on-site role for a...


  • Hyderabad, India MANTRA WELLNESS LTD Full time

    **GRE DUTIES AND RESPONSIBILITIES**: - Welcome guests during check-inand giving a found farewell to guest while checkout. - Handling guest complaints and concerns in an efficient and timely manner. - Overseeing VIP guests - Coordinating And multi-tasking job duties in a busy environment. .Consciously and continuously strive to better his/ her skills and...


  • Hyderabad, Telangana, India MANTRA WELLNESS LTD Full time

    A guest relations executive (GRE) at a spa may be responsible for: - Greeting and checking in guests - Building relationships with guests - Answering phone calls and taking appointments - Handling complaints - Ensuring guests have a pleasant experience - Arranging reservations - Preparing welcome folders - Attending to special guests - Maintaining guest...


  • Hyderabad, India Hyatt Corporation Full time

    Front Office Associate Hyatt Place Hyatt Place Hyderabad Banjara Hills IN - TG - HyderabadFront OfficeHourly/Entry Level EmployeeFull-timeReq ID: HYD001568Local Summary You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer is responsible to contribute to the smooth and...


  • Kondapur, Hyderabad, Telangana, India SAS Infra Pvt. Ltd Full time

    **Guest Relation Executive Roles & Responsibilities** 1. Welcoming the Guests friendly & professional way 2. Maintain basic hygiene system at site and responsible to upkeep of the office for better customer experience and to ensure that the sitting arrangement in overall office premises i.e meeting room, Conference room etc are maintained in proper...


  • Hyderabad, India CyberArk Full time

    Service Operations Associate About CyberArk:  (NASDAQ: ) is the global leader in Identity Security. Centered on , CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading...