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Training Specialist
5 months ago
SME, Process Trainer2-4.5years
Any Graduate/Post Graduate
Reporting to a Team Manager (Training), the candidate will be accountable for the implementation of new training plans and processes to meet business objectives and conduct domain and client-specific training.
Responsibilities: -
Training Delivery & Support
Training delivery on Medical and Health Benefits, Defined Contribution, and Defined Benefits.
Training on Tools (CSPRO, TBA, Knowledge Central, U-Point, Assist, ALIS)
Training on client-specific domain and tools
Conduct training refreshers and domain boot camps
Understand business requirements on domain and contribute to module creation and customization.
Understand virtual training environment, virtual training delivery to enhance engagement, participation, and performance
Handle day to day batch management and keep training manager and stakeholders updated
Measures pre and post-performance improvement of new batches as well as aligned colleagues from the businesses
MIS & Data Management
Compile, track, and report metrics to measure training effectiveness (Learning plans, course completions)
Monitoring learners schedule adherence, learner status report
Collation and analysis on participation, behavior, and tardiness
Analysis of the mock calls for learners (Call Flow & Domain Knowledge)
Stakeholder Management
Ensure that delivery expectations are clarified for any ad-hoc requests and business is informed of delays in advance
Keeping business informed about the performance and progress of the batch with regular updates/reports
Raising red flags in a timely manner to mitigate any delivery risk.
Team Responsibilities
Openness to share and learn best practices in the team
Focus on delivering as a team while executing individual responsibilities
Maintain schedule adherence (leave planning, shift timing, batch schedules)
Openness to share/receive feedback and work on the same
Take & demonstrate ownership/accountability of assigned tasks
Additional Info:
Aptitude towards Quality Control (maintain Quality metrics as per client standards)
Facilitation Skills: Should possess excellent facilitation skills.
Adaptability to different styles of training and execution (understanding learner’s ability and culture -US/Canada)
Coaching and feedback skills: should possess excellent coaching and feedback skills
Good communication skills (both written and verbal)
Proficiency with MS Office, MS Excel Advanced, MS Word, and PowerPoint
Has experience in reporting out data or creating dashboards.
Education, Experience, and Preferred Skills
Total work experience should be 2.5 years or more (after Graduation in any discipline)
Experience in Customer Service – Preferably U.S. process
Experience in US Benefits domain training (preferably – Medical & Health Benefits, Payroll, HR benefits, etc.)
Other Details
Keywords : . Industry : IT - Software Employement Type : PERMANENT
