Senior Specialist

2 months ago

Gurugram, India R1 RCM Full time

R1 RCM India is proud to be recognized amongst India's Top 50 Best Companies to Work For TM 2023 by Great Place To Work® Institute. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to ‘make healthcare simpler’ and enable efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 14,000 strong in India with offices in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.

Job Description

Role type: Individual Contributor

The selected candidate should have 5-7 years of experience in voice training & communication coaching. S/he should possess excellent communication skills and command over English language (written as well as spoken).

The incumbent should be well versed with the training needs identification, gap analysis process and creating remediation plans.

 The candidate should have excellent training facilitation skills and knowledge of related administrative and data management tasks.

The V&A Trainer will be required to conduct sessions targeted to improve communication skills of the new hire associates at R1.

S/he will be responsible for managing the batch of new hires and taking care of linked responsibilities. S/he should have experience in developing targeted learning content basis the trainee performance gaps/needs and for maintaining the existing learning content to improve overall training effectiveness. Should be comfortable with call monitoring and preparing report outs for assigned trainees. Should have excellent coaching & feedback giving skills.

Perspective Responsibility

Training Delivery

 • Conduct new hire training (experienced & freshers) • Adherence to training curricula & schedule

• On-going training or targeted coaching on topics identified during training need identification Training Needs Identification & Floor Support

 • Conduct training needs identification for new hires in 0-3 months/or the assigned group of associates to identify any skill gaps

 • Floor support to new hires/during transitions/Nesting phase to ensure meeting on quality standards

• Develop and document standardized policies and procedures with the guidance of leadership

Content Enhancement/ Development

• Participate in content assessment, upkeep & maintenance

• Build new exercises and skill practices for the aligned line of business

• Stay abreast of industry best practices and new practices

Secondary Responsibilities

• Participate in training projects & initiatives

 • Maintaining and publishing daily reports/administrative responsibilities

 • Manage any training logistics of the assigned batch

• Establish self development plan and invest in building own expertise

Technical Skills

• Experience in Communication Training

 • Facilitation Skill certified

• Hands on in MS Office like: PowerPoint, Excel, and Word

 • Ability to use virtual communication platforms effectively like: Teams, Zoom, WebEx

Qualifications :  Graduate in any discipline (minimum requirement)

Technical Skills

• Experience in Communication Training

• Facilitation Skill certified

 • Hands on in MS Office like: PowerPoint, Excel, and Word

• Ability to us

Functional & Behavioral Skills

• Strong facilitation & presentation skills for both in-person & virtual environments

• Effective giving and taking feedback, coaching, and mentoring skills

 • Strong interpersonal skills and ability to manage varied trainee personality types

 • Excellent verbal and written communication skills

• Self-motivated and self-driven with a knack for continuously upskilling self

 • Team-player

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package.

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