Assistant Manager

5 months ago


Gurugram, India IndiGo Full time

Mandatory requirement 


  1. Specialist – Managing: DCS systems /Visa & Documentation/Code share
  2. International airport operations experience - customer service (Terminal)
  3. Design and deliver Training (18 days a month with extensive travel travel)
  4. Understands world tracer and baggage management (Arrivals - International) 
  5. Stretched goals/ excellent written and oral communication/ team player 
  6. Stakeholder management and people skills
  7. Managed regulatory audits and training compliance - IOSA/DGCA 
  8. Proficient in MS office
  9. Monitor and review progress of regular tasks
  10. Managing and ensuring the training compliance on LMS(learning management system)
  11. Liaise with ICoaches for driving the learning engagements across airports
  12. Carry out assessment for airport teams and reviews of customer feedback to identify the gaps for additional training for service process improvement
  13. Publish regular compliance reports
  14. Coordinate and collaborate with stakeholders to drive Customer Experience

 

Additional 


  1.  IATA certifications 
  2. Worked on e-learning content
  3. World tracer
  4. Training certification 
  5. Trainer in another airline at lest 5+ years with over all aviation experience with 10 years 



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