Student Success Executive

3 weeks ago


Mumbai, India TeamLease Edtech Full time

About TeamLease Edtech

TeamLease Edtech is India’s leading learning solutions company providing comprehensive services across Universities and Corporates: We help Universities launch, run and manage their own Online Programs, help Institutes improve the employability of their students through our skilling programs, and help Corporates upskill & reskill their workforce to improve productivity and build a talent supply chain. TeamLease EdTech provides a modular multi-modal classroom model of learning that works across multiple classrooms - Online, Onsite, On-Job, and Virtual to provide a seamless learning experience to the learner. TL Edtech has an exclusive partnership with 40 of India’s largest Universities across 16 Indian states, trains 3.5 Lakh students on its platform through 9 Indian languages, works with 4500 corporates in their upskilling/skilling initiatives, and manages over 200 degree, diploma, certificate programs.


Role and Responsibilities:


  • Handling student queries through Mails / Calls and resolving the same within the specified TAT.
  • Examinations, Application support and student support services .
  • Conduct regular check-ins with participants assess their progress, address concerns and provide encouragement.
  • Resolving assigned student tickets within the specified TAT.
  • Coordinating with faculty for conducting Live sessions.
  • Coordinating efficiently with the Institute Stakeholders.
  • Maintaining all data and reports as specified.


Behavioural skills: Communication skills/ team leading


  • Highly self-motivated, dynamic and impressive personality.
  • Punctuality, Integrity and commitment to work on high order.
  • Should be a good team player.
  • Innovative approach.
  • Should be willing to take up challenge.


Functional/Technical skills:


  • Strong academic background
  • Excellent communication skills – written and oral
  • Should have advanced computer knowledge (MS Word, MS Excel. MS PowerPoint)


Location:

Borivali East


Working Days

Monday - Saturday



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