Founder's office: Product Strategy

4 weeks ago

Bengaluru, Karnataka, India Zamp Full time

Location : Bangalore/Hyderabad/Gurgaon (On-site)

About Zamp:

At Zamp, we're building AI agents that empower people to move at the speed of thought. Our vision is a world where AI handles the routine, so humans can focus on strategy and innovation. We are building a platform where all operational work runs autonomously. We partner with Fortune 500s, leading global banks and companies to streamline complex Finance and Operations processes.

About the Founder : Amit Jain, our founder, is an IIT Delhi and Stanford graduate with over 20 years of industry experience. He has held significant roles such as Managing Director at Sequoia Capital and Head of Asia Pacific at Uber. Amit's vision and leadership are steering Zamp towards a revolutionary future in finance.

About Our Investors : Zamp raised ~$22Mn in our seed funding round from notable investors including Sequoia Capital, Dara Khosrowshahi (CEO, Uber), Tony Xu (CEO, DoorDash), Marcelo Claure (ex-CEO, SoftBank International), and other prominent angel investors. Their support and belief in our vision underscore our potential to transform the financial technology landscape.

As an Founder's office (AI solutions team) at Zamp , you will act as the "Customer CEO" , owning the success and expansion of strategic enterprise customer accounts. You will drive end-to-end solutioning of AI and automation opportunities, delivering measurable value at speed while collaborating with product, engineering, and cross-functional teams.

This is a highly strategic and hands-on role requiring deep customer empathy, strong business judgment, and the ability to orchestrate complex solutioning efforts across multiple stakeholders.

Key Responsibilities

  • Be the primary owner of enterprise customer success and growth, driving automation-led transformation.
  • Identify, shape, and deliver high-impact automation opportunities across customer functions.
  • Lead cross-functional execution spanning onboarding, solution design, implementation, and post-go-live optimization.
  • Serve as the connective tissue between product, engineering, and customer stakeholders to ensure aligned outcomes.
  • Consistently push for speed-to-value accelerating timelines from solution design to deployment.
  • Navigate ambiguity and drive structure in complex, multi-stakeholder enterprise environments.

Must-Have Skills

  • Customer-first mindset with a passion for delivering outstanding customer experience.
  • Strong first-principles problem-solving and solutioning capability.
  • Executive presence with excellent written and verbal communication skills.
  • Proven ability to drive cross-functional alignment and outcomes.
  • Business ownership mindset with comfort in high-growth, fast-paced, and ambiguous environments.

Good-to-Have Skills

  • Experience in enterprise SaaS implementations.
  • Familiarity with automation and AI-driven transformation projects.
  • Exposure to finance operations, procurement, compliance, or enterprise operational workflows (especially in banks, GCCs, or large corporates).

Ideal Background

  • Management consultants (McKinsey, BCG, Bain) with 3–5 years post-MBA experience, preferably as Engagement Managers or Project Leads.
  • Big 4 consultants (4–5 years) who've led AI or SaaS transformation projects with C-level stakeholders.
  • Customer success and solutioning professionals from Enterprise SaaS firms who serve enterprise customers.
  • Solutioning leads at GCCs managing complex stakeholder landscapes.

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