Telesales Team Leader

3 weeks ago

Mumbai, India Star Health Insurance Full time

Role Overview:

As a Telesales Team Leader, you will be responsible for leading and motivating a team of telesales representatives to achieve sales targets and deliver outstanding customer service. You will play a pivotal role in driving performance, providing guidance and support, and fostering a positive and collaborative team environment.

Responsibilities:

l Lead a team of insurance telesales representatives, providing coaching, training, and performance feedback to optimize individual and team performance.

l Set ambitious sales targets and develop strategies to achieve them, monitoring progress and implementing corrective actions as needed.

l Conduct regular performance evaluations and provide constructive feedback to team members, recognizing achievements and addressing areas for improvement.

l Develop and maintain a comprehensive understanding of our insurance products, processes, and systems to effectively support and guide team members.

l Monitor sales calls and provide ongoing coaching to enhance sales techniques, product knowledge, and customer service skills.

l Collaborate with other departments to streamline processes, resolve customer issues, and ensure a seamless customer experience.

l Stay updated on industry trends, competitor activities, and regulatory requirements to inform sales strategies and maintain compliance.

l Prepare and analyze sales reports, identifying trends and opportunities for improvement, and presenting findings to management.

Requirements:

l Proven experience in insurance telesales, with a track record of meeting or exceeding sales targets.

l Previous experience in a leadership or supervisory role, with strong coaching and teambuilding skills.

l Excellent communication skills, both verbal and written, with the ability to effectively interact with team members, clients, and stakeholders.

l Strong organizational skills and the ability to prioritize tasks in a fastpaced environment.

l Proficiency in CRM software and MS Office Suite.

l Demonstrated ability to analyze data, identify trends, and make datadriven decisions.

l Knowledge of insurance products, regulations, and industry best practices.

Benefits:

l PF , ESI , Group Medical Insurance.

l Competitive salary and Incentive structure.

l Training and professional development opportunities.

l Supportive and collaborative work environments.

l Opportunities for career advancement within the insurance & Sales sector.

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