Student Coordinator

4 weeks ago

bangalore, India Munro School Full time

"To Achieve What Nobody Else Has, You Must Do What Nobody Else Does”

― Anonymous


Edtech today is made up of companies with unrealistic pricing models, high CAC, sales malpractices, and lacks contextual integration with school/job performance of the student. Not to forget the elongated delivery time – when was the last time you met someone who completed the course they/their parents bought?


But that is not what technology was supposed to do to education. Edtech was supposed to collapse the traditional geographic and income barriers to learning, lowering costs and promoting equity. But the opposite seems to have happened.


Munro School is an attempt by a former chess coach to redesign edtech as we know it today. As a starting point, we are building a platform to enable live learning in small groups by curated teachers at affordable price points.


Job Description:

We are seeking a proactive and personable individual to join our team as a Student Coordinator. As a Student Coordinator, you will play a pivotal role in ensuring smooth communication and coordination between students, educators, and our platform. Your primary responsibility will be to act as a mediator and relationship manager, fostering positive interactions and ensuring exceptional customer experiences.


Key Responsibilities:

  • Relationship Management: Serve as the primary point of contact for students, maintaining positive relationships and addressing any concerns or inquiries promptly and professionally.
  • Clear Communication: Demonstrate excellent verbal and written communication skills to convey information clearly and effectively to students and other stakeholders.
  • Appointment Scheduling: Utilize calendar management tools to schedule and coordinate sessions, ensuring optimal utilization of resources and timely appointments.
  • Customer Experience: Proactively engage with students to understand their needs and preferences, providing personalized support and ensuring a seamless customer experience at every touchpoint.
  • Issue Resolution: Identify and resolve any challenges or issues that students may encounter, offering timely solutions and demonstrating a commitment to customer satisfaction.
  • Brand Representation: Serve as the face of Munro School in interactions with students, embodying our values and maintaining a professional and approachable demeanor at all times.


Requirements:

  • Bachelor's degree in education, communication, business administration, or related field preferred.
  • Proven experience in customer service, relationship management, or a similar role.
  • Strong interpersonal skills with the ability to build rapport and establish trust with diverse stakeholders.
  • Exceptional organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
  • Proficiency in calendar management software, particularly Calendly, and other relevant tools.
  • A passion for education and a commitment to providing exceptional support to students.


Note: Please note that this position requires three days in the office and two days working from home, with some individuals expected to work on weekends.

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