Team Lead

1 week ago

Bengaluru, India [24]7.ai Full time
Who are we?Founded in 2000, (24)7.ai is a global leader in intent-driven Customer Engagement solutions.We are redefining the way companies interact with consumers. We combine ArtificialIntelligence with Human Intelligence to substantially improve customer experience. Our clientsinclude more than 250 of the world’s largest and most recognizable brands across 12 industries.We hold more than 150 patents and patent applications, including several specifically related toArtificial Intelligence and customer experience.(24)7.ai Outsourcing: We are redefining the way companies interact with consumers with ourconstant connectivity. We help businesses attract and retain customers, and make it possibleto create a personalized, predictive and eortless customer experience via various channels –Chat, Messaging and Voice.(24)7.ai Technology: (24)7.ai is a leader in the conventional AI Market, with over 250+ Fortune500/1000 customers. We continue to transform our business to drive greater value to our Team,shareholders, customers through new product development & market growth. We are aprofitable pre-IPO company that processes and analyses over one billion customer interactionevents per year. Simply stated we are using predictive analytics and Big Data to improvecustomer service and increased sales or our Customers. We work with large enterprises toincrease conversions reduce the cost of service and sales, and dramatically improve thecustomer service and Sales expressions they provide.

Summary of essential job functionsThe Sales Team Leader is instrumental in cultivating the sales team, fostering collaboration with stakeholders, deploying impactful sales strategies, conducting thorough analyses, and offering guidance to frontline agents to consistently surpass sales targets. Additionally, they are responsible for ensuring that reportees demonstrate high efficiency and effectiveness in performance and productivity.

Minimum requirements (Education Qualification & Work Experience)High school diploma (10+2) required, preferably a graduate with at least one year of experience in sales.

Competency Requirements: (Technical & Behavioral)• Ability to lead and motivate a sales team to achieve targets• Skills to develop and execute sales strategies to drive growth• Capability to establish and maintain strong relationships with employees and stakeholders• Ability to assess team performance and implement measures to improve productivity and efficiency• Strong communication skills to effectively convey sales objectives, strategies, and expectations to the team and stakeholders• Aptitude to identify challenges and develop solutions to overcome them• Adaptable to work effectively with teams in a dynamic environment• Deep understanding of sales processes, techniques, and best practices• Ability to work collaboratively with cross-functional teams to achieve sales objectives

Job Responsibilities:-• Lead a team of 15 - 20 advisors/executives in day to day operations• Empower and support agents in acquiring and evaluating relevant information essential for their roles• Facilitate timely skill and knowledge transfer among team members• Identify performance-affecting factors and develop coaching/action plans for improvement• Provide effective coaching, share feedback, and maintain comprehensive documentation• Demonstrate excellent probing and problem-solving skills• Keep both the team and management informed about potential threats or risks and provide timely solutions• Conduct root cause analysis, audits, coaching sessions, and training activities• Manage agent shrinkage, attrition, and productivity metrics to ensure optimal performance• Address employee grievances and concerns in a timely and effective manner• Complete tasks assigned by senior management within specified timelines• Inspire and energize team members to maintain motivation on the floor• Exhibit excellent organizational and time-management skills• Possess strong people management and presentation abilities• Proficient in working with MS Office tools

Disclaimer:The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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