▷ (Only 24h Left) Client Services Manager
2 weeks ago
Project Delivery:
- Manage and oversee the complete lifecycle of client projects, ensuring timely and successful delivery of services according to client needs.- Coordinate with internal teams such as production, content development, and operations to ensure all deliverables are met as per the agreed timelines and quality standards.- Regularly monitor project progress and address any issues that may arise during execution.
Client Relationship Management:
- Serve as the primary point of contact for clients, addressing their queries, concerns, and feedback.- Proactively communicate with clients to provide updates, project status, and manage expectations throughout the project.- Conduct regular follow-ups to maintain strong client relationships and ensure consistent satisfaction.
Account Growth & Business Development:
- Identify and explore additional business opportunities within existing accounts by understanding client needs and proposing new solutions or services.- Collaborate with the sales team to up-sell and cross-sell DocTube services.- Monitor client accounts to ensure profitability and propose strategies for account growth.
Client Retention & Satisfaction:
- Constantly strive to improve the overall client experience by ensuring that clients’ goals and expectations are met.- Ensure client feedback is gathered and communicated to relevant teams for continuous improvement.- Address any issues or escalations promptly, ensuring a resolution that maintains the client’s trust.
Reporting & Analysis:
- Prepare reports on project performance, client feedback, and account health for internal review.- Analyze account performance to identify areas for improvement and optimization.
Required Qualifications
- Bachelor’s degree in Business, Marketing, or related field.- Proven experience of at least 3-5 years in client servicing, account management, or project management, preferably in media, healthcare, or content services.- Strong communication and interpersonal skills to manage client relationships effectively.- Ability to manage multiple projects simultaneously with a focus on delivery and results.- Business acumen with an understanding of identifying and expanding business opportunities.- High level of organizational skills and attention to detail.
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