Client services manager

2 weeks ago

Kolkata, India CLIRNET Full time
Responsibilities:
Project Delivery:
Manage and oversee the complete lifecycle of client projects, ensuring timely and successful delivery of services according to client needs.
Coordinate with internal teams such as production, content development, and operations to ensure all deliverables are met as per the agreed timelines and quality standards.
Regularly monitor project progress and address any issues that may arise during execution.
Client Relationship Management:
Serve as the primary point of contact for clients, addressing their queries, concerns, and feedback.
Proactively communicate with clients to provide updates, project status, and manage expectations throughout the project.
Conduct regular follow-ups to maintain strong client relationships and ensure consistent satisfaction.
Account Growth & Business Development:
Identify and explore additional business opportunities within existing accounts by understanding client needs and proposing new solutions or services.
Collaborate with the sales team to up-sell and cross-sell Doc Tube services.
Monitor client accounts to ensure profitability and propose strategies for account growth.
Client Retention & Satisfaction:
Constantly strive to improve the overall client experience by ensuring that clients’ goals and expectations are met.
Ensure client feedback is gathered and communicated to relevant teams for continuous improvement.
Address any issues or escalations promptly, ensuring a resolution that maintains the client’s trust.
Reporting & Analysis:
Prepare reports on project performance, client feedback, and account health for internal review.
Analyze account performance to identify areas for improvement and optimization.
Required Qualifications
Bachelor’s degree in Business, Marketing, or related field.
Proven experience of at least 3-5 years in client servicing, account management, or project management, preferably in media, healthcare, or content services.
Strong communication and interpersonal skills to manage client relationships effectively.
Ability to manage multiple projects simultaneously with a focus on delivery and results.
Business acumen with an understanding of identifying and expanding business opportunities.
High level of organizational skills and attention to detail.

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