15h Left: Bank Authorizer

1 week ago


Mumbai, India IDFC FIRST Bank Full time
Role/Job Title: Bank Authorizer

Function/ Department: Branch Banking

Job Purpose:

The role entails providing best in-class customer service to become banking partner of choice through efficient and cost-effective customer engagement. The role bearer would be responsible for client engagement, customer service, operations, liability build up, cross sales at the designated branch and ensure regulatory requirements.

Roles & Responsibilities:

Primary Responsibilities:

- Daily customer engagement on assigned customer portfolio for CA/SA/TD build up, Asset & Wealth cross sell.- Deliver business target assigned as per performance score card.- Giving the client need based product solutions and, in the process, aligning client requirements with business specifics.- Assessing customer propensity and ensuring higher product penetration per relationship.- Referencing for more business from existing customers.- Responsible for creating a customer-focused approach for quick resolution of all queries and complaints.- Ensuring adherence to banking regulation & policies pertaining to Anti Money Laundering, know your customer (KYC), Data & Information security etc.- Assist in closure of all observations on audit report.- Client relationship management and customer services related to retail banking operations.

Secondary Responsibilities:

- Perform audit and ensure compliance to internal and external regulations and guidelines.- Provide best in-class customer service to become their banking partner of choice.

Education Qualification:

Graduation: Bachelor’s in Engineering / Technology / Maths / Commerce / Arts / Science / Biology / Business / Computers / Management/ any other graduation degree.

Experience: Minimum 3+ years of relevant experience in Banking or allied Business.
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